Edtech.com's Summary

LearnUpon is hiring an Enterprise Customer Success Manager. The role involves managing a portfolio of high-value enterprise customers, acting as their trusted advisor, and collaborating with internal teams to ensure customer satisfaction, growth, and successful use of LearnUpon's learning management solutions.

Highlights

Manage a book of strategic, high-value enterprise customers and develop trusted relationships.
Act as the customer's advocate within LearnUpon and guide customers to achieve their learning goals.
Collaborate with Onboarding Specialists to ensure smooth post-launch transitions.
Identify expansion opportunities to increase value from LearnUpon’s platform.
Leverage strong account management, problem-solving, and communication skills across multiple channels.
Preferred experience: 3-5 years in consulting, account management, or customer success, ideally in software or SaaS.
Knowledge of SaaS products, eLearning, Ed Tech, or LMS industries is a plus.
Experience with APIs and Single Sign-On (SSO) products is advantageous.
Competitive salary, company ESOP, private health insurance, 22 days annual leave plus an annual wellness day.
Work environment promotes collaboration, open communication, career progression, and mental well-being support through the LUPWell Program.

Enterprise Customer Success Manager Full Description

LearnUpon is looking for a Enterprise Customer Success Manager to join our team. This is a hybrid role, working 3 days per week from LearnUpon's Salt Lake City office.

LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.

With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do.

Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We strive to live by our values, act like owners, lead with curiosity and deliver quality for our customers. We’re proud of our success and we’re humble and hungry to achieve more.

Our Success team is vital to our Company and is responsible for proactively ensuring our customers continued usage, growth, and satisfaction. As an Enterprise Customer Success Manager (Partnership customers), you will be the face of LearnUpon for a portfolio of strategic, high-value customers and the voice of those customers within the business.

What will I be doing?

Learn the full range of LearnUpon technology to be able to identify how this fits our customer’s needs.
Manage a book of high-value enterprise customers within the Enterprise Success team.
Partner closely with enterprise customers to understand their needs and act as their trusted advisor, helping to shape and deliver a robust ongoing plan to achieve their goals using LearnUpon.
Partner with Onboarding Specialists to ensure a seamless transition post-launch.
Ensure customers identify goals and metrics for their learning programs and guide and advise them to meet those goals
Identify opportunities for customers to expand the value they get from LearnUpon e.g. other departments or use cases to train both employees and customers.
Be the voice of the customer for our product development team to help make LearnUpon even better.
Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line.

What skills do I need?

Drive and energy; you enjoy the challenge of working in a fast-paced, high-growth environment.
Self-motivation with a high attention to detail and ability to multitask.
Great account management and problem solving skills.
Collaborative working practice and a strong focus on open communication, ensuring that customers needs and opportunities are clear across the business.
A strong track-record of success in past roles working with enterprise customers and developing trusted, consultative relationships.
Good judgment in analysing information to make confident decisions.
3-5 years consulting, account management or customer success experience, preferably in software.
Excellent communication and presentation skills, the ability to leverage different communication channels including in person, email, and webinar.
Excellent organizational skills and the ability to focus on current customer needs while anticipating future opportunities.
Friendly and supportive to both our customers and colleagues whilst maintaining a fun working atmosphere!

Don’t worry if you don’t tick every box in order to apply, we’re always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!

Not required but considered a big plus

A strong knowledge of online software (SaaS) products and services.
Experience in eLearning, Ed Tech, or Learning Management.
Experience working with APIs and Single Sign-on products.

Why work with us?

Work in a fun and supportive environment with regular team events.
Excellent career progression - take LearnUpon where you think it can go.
Competitive salary and company ESOP.
Comprehensive private health insurance scheme.
22 days annual leave + 1 annual company wellness day off.
LUPWell Program, as we know that a positive mental wellbeing plays a major role in both your personal and professional success.

What is the Hiring Process?

Applicants for the position can expect the following hiring process:

Qualified applicants will be invited to schedule a 30-minute call.
Successful candidates will then be invited to a series of practical interviews.
Finally, candidates will have a short interview with our CEO/CTO.
Successful candidates will be contacted with an offer to join our team.

Visit our Careers site to find out more about working for LearnUpon, and check us out on Instagram.

Original Job Description

LearnUpon is looking for a Enterprise Customer Success Manager to join our team. This is a hybrid role, working 3 days per week from LearnUpon's Salt Lake City office.

LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.

What will I be doing?

Learn the full range of LearnUpon technology to be able to identify how this fits our customer’s needs.
Manage a book of high-value enterprise customers within the Enterprise Success team.
Partner closely with enterprise customers to understand their needs and act as their trusted advisor, helping to shape and deliver a robust ongoing plan to achieve their goals using LearnUpon.
Partner with Onboarding Specialists to ensure a seamless transition post-launch.
Ensure customers identify goals and metrics for their learning programs and guide and advise them to meet those goals
Identify opportunities for customers to expand the value they get from LearnUpon e.g. other departments or use cases to train both employees and customers.
Be the voice of the customer for our product development team to help make LearnUpon even better.
Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line.

What skills do I need?

Drive and energy; you enjoy the challenge of working in a fast-paced, high-growth environment.
Self-motivation with a high attention to detail and ability to multitask.
Great account management and problem solving skills.
Collaborative working practice and a strong focus on open communication, ensuring that customers needs and opportunities are clear across the business.
A strong track-record of success in past roles working with enterprise customers and developing trusted, consultative relationships.
Good judgment in analysing information to make confident decisions.
3-5 years consulting, account management or customer success experience, preferably in software.
Excellent communication and presentation skills, the ability to leverage different communication channels including in person, email, and webinar.
Excellent organizational skills and the ability to focus on current customer needs while anticipating future opportunities.
Friendly and supportive to both our customers and colleagues whilst maintaining a fun working atmosphere!

Not required but considered a big plus

A strong knowledge of online software (SaaS) products and services.
Experience in eLearning, Ed Tech, or Learning Management.
Experience working with APIs and Single Sign-on products.

Why work with us?

Work in a fun and supportive environment with regular team events.
Excellent career progression - take LearnUpon where you think it can go.
Competitive salary and company ESOP.
Comprehensive private health insurance scheme.
22 days annual leave + 1 annual company wellness day off.
LUPWell Program, as we know that a positive mental wellbeing plays a major role in both your personal and professional success.

What is the Hiring Process?

Applicants for the position can expect the following hiring process:

Qualified applicants will be invited to schedule a 30-minute call.
Successful candidates will then be invited to a series of practical interviews.
Finally, candidates will have a short interview with our CEO/CTO.
Successful candidates will be contacted with an offer to join our team.

Visit our Careers site to find out more about working for LearnUpon, and check us out on Instagram.

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