ERP Senior Program Manager (Contractor)

• Provide overall strategic direction and leadership for the SAP S/4HANA implementation program.
• Develop and maintain the comprehensive program plan, including scope, timelines, budget, resources, and communication strategies.
• Establish and manage program governance structures, including steering committees and working groups.
• Monitor program progress, identify and proactively manage risks, issues, and dependencies across all workstreams.
• Ensure adherence to established methodologies, standards, and best practices for ERP implementations.
• Manage the program budget, track expenditures, and ensure financial accountability.
• Facilitate effective communication and collaboration across all project teams, business stakeholders, and external partners.
• Report program status, risks, and issues to executive leadership and stakeholders on a regular basis.
• Drive decision-making processes at the program level.
• Oversee change management activities related to the ERP implementation.
• Ensure successful transition to the new SAP S/4HANA environment.
• Manage vendor relationships and contracts related to the implementation.

• Lead, mentor, and develop a team of Project Managers responsible for managing individual workstreams within the SAP S/4HANA program (e.g., Finance, Supply Chain, Sales, Technical).
• Provide guidance, support, and oversight to the Project Managers in their planning, execution, and issue resolution efforts.
• Foster a collaborative and high-performing team environment.
• Conduct regular performance reviews and provide feedback to direct reports.
• Ensure Project Managers are utilizing consistent methodologies and tools.

• Leverage deep knowledge and understanding of SAP S/4HANA functionalities, implementation methodologies (e.g., SAP Activate), and best practices.
• Collaborate with functional and technical teams to ensure the SAP S/4HANA solution meets business requirements.
• Stay abreast of the latest SAP S/4HANA updates, trends, and innovations.

• Build and maintain strong relationships with key business stakeholders across different departments and levels of the organization, both domestically and internationally.
• Understand their business needs and ensure the SAP S/4HANA implementation addresses those needs effectively.
• Manage stakeholder expectations and ensure alignment throughout the program lifecycle.
• Act as a point of escalation for stakeholder concerns related to the program.

• Ensure the SAP S/4HANA implementation adheres to relevant quality standards and compliance requirements.
• Oversee testing strategies and ensure thorough testing of the implemented system.
• Facilitate audits and reviews as necessary.

• Serve as the primary expert for Jira and Confluence within the SAP S/4HANA implementation program.
• Establish and maintain Jira projects, boards, and workflows to effectively track program progress, tasks, and issues across all workstreams.
• Develop and manage detailed project plans and timelines within Jira, ensuring dependencies and critical paths are clearly defined and monitored.
• Configure and maintain Jira dashboards to provide real-time visibility into key program metrics, progress, and risks for various stakeholders.
• Design, develop, and maintain Confluence spaces and pages for program documentation, including project charters, plans, specifications, meeting minutes, and other relevant deliverables.
• Build and manage comprehensive RAID (Risks, Assumptions, Issues, and Dependencies) logs within Confluence, ensuring they are regularly updated and accessible.
• Create and manage other project deliverables in Confluence, such as communication plans, change management plans, and training materials.
• Train and support Project Managers and other team members on the effective use of Jira and Confluence for program management.
• Ensure consistency and adherence to Jira and Confluence standards across all program teams.
• Troubleshoot Jira and Confluence issues and implement best practices for their utilization.
• Stay informed about new features and updates within Jira and Confluence and recommend their adoption where beneficial to the program.

• Bachelor's degree in Information Technology, Business Administration, or a related field. Master's degree preferred.
• Minimum of 10-15 years of progressive experience in IT project and program management, with a significant focus on large-scale ERP implementations.
• Extensive and demonstrable experience leading and managing full lifecycle SAP S/4HANA implementations is mandatory.
• Proven track record of successfully managing complex, cross-functional programs with significant budgets and timelines.
• Demonstrated experience in leading and mentoring project management teams.
• Strong understanding of SAP implementation methodologies (e.g., SAP Activate) and best practices.
• Excellent knowledge of project management methodologies (e.g., Waterfall, Agile, Hybrid).
• PMP or PgMP certification preferred.
• Exceptional leadership, communication (written and verbal), interpersonal, and stakeholder management skills, with experience interacting with international teams.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work effectively in a fast-paced and complex environment, potentially across multiple time zones.
• Experience managing third-party vendors and consultants, including international partners.
• Strong understanding of change management principles and practices.
• Proven expertise in Atlassian Jira and Confluence, with a strong understanding of their features and capabilities for program and project management.
• Demonstrated experience in configuring and maintaining Jira projects, boards, workflows, and dashboards.
• Proven ability to create and manage comprehensive project documentation, RAID logs, and other deliverables within Confluence.
• Experience in training and supporting teams on the effective use of Jira and Confluence.
• Willingness and ability to travel extensively, both domestically and internationally, estimated at 30% - 50% of the time.

• SAP certification(s) related to S/4HANA implementation.
• Experience with specific industry best practices related to ERP implementations in a global context.
• Experience with cloud-based ERP deployments.
• Familiarity with data migration strategies and tools for SAP S/4HANA in international environments.
• Atlassian Certified Jira Administrator or Confluence Administrator certification is a strong plus.