Edtech.com's Summary

Amplify is hiring a Salesforce Administrator - Service Cloud. The role involves configuring, supporting, and maintaining Salesforce Service Cloud while working closely with product owners and customer service teams to enhance the application. Responsibilities include managing daily operations of Salesforce Service Cloud objects, customizing Salesforce.com features, and supporting user permissions and access rules.

Highlights

Manage and maintain Salesforce Service Cloud objects and systems.
Support features like case assignments, workflows, and routing rules.
Required proficiency with Salesforce Lightning.
Minimum 3 years of experience in Salesforce administration.
Certified in Salesforce.com Administration.
Salary range of $115,000 - $125,000 with potential discretionary bonuses.
Includes benefits such as 401(k), health insurance, and paid time off.
Experience working in Agile environments is required.
Hands-on experience with automation and configuration-based solutions.

Salesforce Administrator - Service Cloud Full Description

Salesforce Administrator - Service Cloud

Remote - United States

Full time

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Salesforce Administrator—Service Cloud will be responsible for the configuration, support and maintenance of Salesforce Service Cloud. This role will work with the Service Cloud Product Owner, customer-facing service and support teams, and technology representatives to maintain and improve the application.

Essential Responsibilities:

Manage the day-to-day operations and maintenance of Salesforce Service Cloud objects, customer portal, and related objects.
Support and maintain Service Cloud features like case assignments, routing rules, workflows and triggers.
Help translate Customer Service business requirements to technical specifications.
Perform application updates and audits to ensure the proper functioning of the system.
Configure and customize related Salesforce.com objects and attributes (Sales and Service applications)
Manage user permissions and access rules for internal and customer-facing users.
Create and manage custom fields, objects, attributes, layouts, and list views.

Required Qualifications:

Certified in Salesforce.com Administration or equivalent
Experience with Salesforce Lightning
3+ years of experience administering Salesforce
Basic knowledge of customer service and support best practices
Bachelor's degree in technology or equivalent experience
Experience working in Agile development environments is required
Experience in effectively debugging and testing user issues within the SFDC environment
Experience with building automation and configuration-based solutions

Preferred Qualifications:

Familiarity with Salesforce Force.com application building
Experience with Experience Cloud, Field Service Lightning, Omni-Channel, and Einstein Service Cloud is highly preferred
Ability to learn and support third-party packages such as Gainsight
Ability to learn and adapt quickly in a dynamic environment
Excellent communicator with strong partner management skills
Capable of working with a mix of in-person, remote, and offshore team members
Ability to work in an Agile environment across several lines of business to achieve long-term organizational goals
Strong written and verbal communication skills to interact with a wide audience: IT, development, product management, operations, account support, vendors/partners, customers, and management
Excellent communication skills with the ability to present non-technical details to a technical audience
Experience with Google Suite (Google Docs, Google Spreadsheets, Google Slides), Slack, Miro, and other business tools software as needed
Critical thinker with strong analytical and problem-solving skills

What we offer:
Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $115,000 - $125,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.

Original Job Description

Salesforce Administrator - Service Cloud

Remote - United States

Full time

Essential Responsibilities:

Manage the day-to-day operations and maintenance of Salesforce Service Cloud objects, customer portal, and related objects.
Support and maintain Service Cloud features like case assignments, routing rules, workflows and triggers.
Help translate Customer Service business requirements to technical specifications.
Perform application updates and audits to ensure the proper functioning of the system.
Configure and customize related Salesforce.com objects and attributes (Sales and Service applications)
Manage user permissions and access rules for internal and customer-facing users.
Create and manage custom fields, objects, attributes, layouts, and list views.

Required Qualifications:

Certified in Salesforce.com Administration or equivalent
Experience with Salesforce Lightning
3+ years of experience administering Salesforce
Basic knowledge of customer service and support best practices
Bachelor's degree in technology or equivalent experience
Experience working in Agile development environments is required
Experience in effectively debugging and testing user issues within the SFDC environment
Experience with building automation and configuration-based solutions

Preferred Qualifications:

Familiarity with Salesforce Force.com application building
Experience with Experience Cloud, Field Service Lightning, Omni-Channel, and Einstein Service Cloud is highly preferred
Ability to learn and support third-party packages such as Gainsight
Ability to learn and adapt quickly in a dynamic environment
Excellent communicator with strong partner management skills
Capable of working with a mix of in-person, remote, and offshore team members
Ability to work in an Agile environment across several lines of business to achieve long-term organizational goals
Strong written and verbal communication skills to interact with a wide audience: IT, development, product management, operations, account support, vendors/partners, customers, and management
Excellent communication skills with the ability to present non-technical details to a technical audience
Experience with Google Suite (Google Docs, Google Spreadsheets, Google Slides), Slack, Miro, and other business tools software as needed
Critical thinker with strong analytical and problem-solving skills

Amplify is an E-Verify participant.

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Salesforce Administrator - Service Cloud

Edtech.com's Summary

Salesforce Administrator - Service Cloud Full Description

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