Edtech.com's Summary

Coppell is hiring a Field Training Manager responsible for driving operational excellence and delivering training across assigned restaurant locations. This role partners with leadership and support teams to facilitate training programs, ensure compliance, and enhance guest experience through operational expertise in both Front-of-House and Back-of-House environments.

Highlights

Deliver engaging training sessions for managers and team members, including FOH and BOH operations and new initiatives.
Coach leaders to improve operational knowledge, guest service skills, and leadership capabilities.
Conduct compliance and quality assurance assessments for food safety, alcohol service, OSHA, and labor laws.
Partner with cross-functional teams such as HR, Ops Excellence, and Learning & Development to align training priorities.
Monitor and use guest experience metrics to improve training effectiveness and operational compliance.
Require 3+ years of experience in multi-unit training, QA, HR, or field operations, preferably in hospitality or restaurants.
Strong project management and communication skills with proficiency in Workday, Microsoft 365, and digital training tools.
Knowledge of food safety, OSHA regulations, wage and hour compliance, and certification requirements like ServSafe.
Salary range between $80,640 and $107,520 annually.
Collaborate closely with General Managers, Regional Operations Directors, HR Business Partners, and Support Center teams.

Field Training Manager Full Description

Field Training Manager

Coppell, TX (Corporate)

Full time

Job Description:

Job Title: Field Training Manager

Position Summary:

The Field Training Manager (FTM) is responsible for driving operational excellence, ensuring compliance, and delivering world-class training experiences across assigned locations. This role partners closely with General Managers, Regional Operations Directors, Ops Excellence, HR Business Partners (HRBPs), and Support Center teams to facilitate training programs and validate consistent execution of brand standards.

The FTM serves as a cultural and compliance ambassador, empowering leaders and teams to deliver exceptional guest experiences while developing operational expertise in both Front-of-House (FOH) and Back-of-House (BOH) environments.

Key Responsibilities:

1. Training Delivery & Facilitation

Conduct engaging, high-impact training sessions for managers and team members in assigned locations/regions.
Lead FOH and BOH training for menu rollouts, new initiatives, and updated operational standards.
Facilitate leadership development sessions
Serve as the subject matter expert for operational systems, guest experience training, and company tools.
Develop location/region-specific training plans, adapting content to meet team needs while maintaining brand consistency.
Ensure readiness for large-scale initiatives such as menu refreshes, technology launches, and brand campaigns.

2. Performance Coaching and Collaboration

Partner with cross-functional teams including L&D, HRBPs, and Ops Excellence to ensure alignment on training priorities and compliance standards.
Coach managers on improving operational knowledge, guest service skills, and leadership capabilities.
Provide ongoing feedback and insights on team performance, training effectiveness, and compliance gaps.
Maintain a close feedback loop with RODs to share insights from the field.
Serve as a brand and compliance ambassador, reinforcing company values and driving a culture of FUN, excellence, and accountability.

3. Operational Excellence, Compliance & QA

Conduct regular compliance and quality assurance (QA) assessments during store visits, ensuring adherence to:
- Food safety and sanitation standards
- Responsible alcohol service
- OSHA and safety protocols
- Labor and wage & hour laws
- Certification requirements (e.g., ServSafe, alcohol permits)
Partner with RODs and HRBPs to review compliance gaps and implement action plans to address deficiencies.
Validate execution of training programs through observations, checklists, and team assessments.
Monitor guest experience metrics (e.g., OSAT, retention, and sales performance) and use insights to improve training and compliance practices.
Ensure consistent execution of company policies, procedures, and brand standards to protect the Guest, Team Members, and the business.

Qualifications:

3+ years in multi-unit training, learning & development, QA, HR, or field operations roles, preferably in hospitality, retail, or restaurant environments.
Strong background in FOH and BOH operational leadership within restaurants or entertainment-focused brands.
Proven success in facilitating training programs.
Strong project management skills with the ability to manage multiple timelines and priorities.
Remain accountable for high personal and professional standards of conduct.
Excellent time management and organizational skills.
Uses sound judgement and has strong decision-making skills
Comfortable working in a fast-paced, high-growth environment.
Exceptional facilitation and presentation skills, both in-person and virtual.
Ability to influence without authority and build strong relationships with RODs, GMs, and field team members.
Knowledge of compliance best practices in food safety, OSHA, wage and hour, and RAS.
Proficient in Workday, Microsoft 365, and digital training tools.
Highly collaborative, with excellent interpersonal and communication abilities.
Ability to gather feedback, analyze data, and make continuous improvements.
Position is based in DFW market

Salary Range:80640-107520

We are an equal opportunity employer and participate in E-Verify in states where required.

Original Job Description

Field Training Manager

Coppell, TX (Corporate)

Full time

Job Description:

Job Title: Field Training Manager

Position Summary:

Key Responsibilities:

1. Training Delivery & Facilitation

Conduct engaging, high-impact training sessions for managers and team members in assigned locations/regions.
Lead FOH and BOH training for menu rollouts, new initiatives, and updated operational standards.
Facilitate leadership development sessions
Serve as the subject matter expert for operational systems, guest experience training, and company tools.
Develop location/region-specific training plans, adapting content to meet team needs while maintaining brand consistency.
Ensure readiness for large-scale initiatives such as menu refreshes, technology launches, and brand campaigns.

2. Performance Coaching and Collaboration

Partner with cross-functional teams including L&D, HRBPs, and Ops Excellence to ensure alignment on training priorities and compliance standards.
Coach managers on improving operational knowledge, guest service skills, and leadership capabilities.
Provide ongoing feedback and insights on team performance, training effectiveness, and compliance gaps.
Maintain a close feedback loop with RODs to share insights from the field.
Serve as a brand and compliance ambassador, reinforcing company values and driving a culture of FUN, excellence, and accountability.

3. Operational Excellence, Compliance & QA

Conduct regular compliance and quality assurance (QA) assessments during store visits, ensuring adherence to:
- Food safety and sanitation standards
- Responsible alcohol service
- OSHA and safety protocols
- Labor and wage & hour laws
- Certification requirements (e.g., ServSafe, alcohol permits)
Partner with RODs and HRBPs to review compliance gaps and implement action plans to address deficiencies.
Validate execution of training programs through observations, checklists, and team assessments.
Monitor guest experience metrics (e.g., OSAT, retention, and sales performance) and use insights to improve training and compliance practices.
Ensure consistent execution of company policies, procedures, and brand standards to protect the Guest, Team Members, and the business.

Qualifications:

3+ years in multi-unit training, learning & development, QA, HR, or field operations roles, preferably in hospitality, retail, or restaurant environments.
Strong background in FOH and BOH operational leadership within restaurants or entertainment-focused brands.
Proven success in facilitating training programs.
Strong project management skills with the ability to manage multiple timelines and priorities.
Remain accountable for high personal and professional standards of conduct.
Excellent time management and organizational skills.
Uses sound judgement and has strong decision-making skills
Comfortable working in a fast-paced, high-growth environment.
Exceptional facilitation and presentation skills, both in-person and virtual.
Ability to influence without authority and build strong relationships with RODs, GMs, and field team members.
Knowledge of compliance best practices in food safety, OSHA, wage and hour, and RAS.
Proficient in Workday, Microsoft 365, and digital training tools.
Highly collaborative, with excellent interpersonal and communication abilities.
Ability to gather feedback, analyze data, and make continuous improvements.
Position is based in DFW market

Salary Range:80640-107520

We are an equal opportunity employer and participate in E-Verify in states where required.

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Field Training Manager

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