Edtech.com's Summary

American Public University System is hiring a Financial Aid Advisor. The role provides phone-based financial aid support and counseling to students at American Public University and American Military University, working in a call center environment with a strong emphasis on customer service. Advisors spend most of the workday on inbound calls, helping students and parents work through the financial aid cycle in real time.

Highlights

Advise and educate students on various forms of Federal Student Aid through inbound phone conversations, making sure each student is packaged with funding to access courses and reach degree completion.
Use financial aid and student databases to research accounts during calls and assist students and parents in real time.
Review financial aid package information, using basic math skills, to ensure it is processed correctly.
Meet daily duties within established Service Level Agreements and department quality and productivity metrics, staying flexible as staffing and business needs shift the workflow.
Collaborate with Admissions, Advising & Student Support, and other university departments as needed.
Follow federal laws, regulations, and compliance requirements, including maintaining eligibility to access the National Student Loan Data System (NSLDS), which requires never having defaulted on a student loan.
Associate's degree and one to two years of demonstrated customer service experience.
Strong interpersonal, verbal, and written communication skills, a high level of telephone etiquette, and general proficiency with Word, Excel, Outlook, and Teams.
Remote, full-time position with a schedule set by need at the time of hiring.

Financial Aid Advisor Full Description

Financial Aid Advisor

American Public University/American Military University

The Financial Aid Advisor is responsible for providing phone-based financial aid support and counseling services to students attending American Public University or American Military University (APU/AMU). This role functions in a call center type of environment and is heavily focused on providing a high level of customer service. Financial Aid Advisors will spend the majority of their workday engaged in inbound phone-based activities.

Responsibilities:

Conducts inbound phone-based discussions, advising and educating students on various forms of Federal Student Aid
Provides a high level of customer service, ensuring that the student is packaged with funding to access courses and pursue degree completion
Actively engages in problem solving and regularly works with basic math skills to review financial aid package information to ensure correct processing.
Seeks out opportunities to enhance the student experience and promote high-quality service
Leverages financial aid and student databases to performs research while on phone calls to assist students and parents through the financial aid cycle in real time
Ensures daily duties are met within established Service Level Agreements and remains flexible to daily workflow as a result of staffing and business needs
Consistently meets department quality and productivity metrics
Collaborates with other University departments including Admissions, Advising & Student Support on an as needed basis
Maintains accurate knowledge of the University’s products and services
Understands and adheres to laws, regulations, policies and procedures, and compliance requirements, staying current on industry standards
Maintains eligibility to access the National Student Loan Data System (NSLDS),as defined by the US Department of Education. To maintain access to NSLDS, one must not have defaulted on any student loan in the past, be in default currently or have issues with access to NSLDS in the future
Supports and contributes to the organization’s commitment to diversity, equity, inclusion and belonging.
Performs other duties as directed, requested or assigned

Requirements/Education:

1-2 years of demonstrated customer service experience
Strong interpersonal, verbal and written communications skills
Associate's degree required
Solutions oriented attitude with demonstrated critical thinking and problem solving skills
Excellent organization and time management skills with the ability to prioritize and manage multiple demands with minimal supervision
High level of telephone etiquette and professionalism
Basic math skills
General proficiency with Microsoft Office products, including Word, Excel, Outlook & Teams

Work Schedule:

Schedule will depend on the need at the time of hiring.

About Us:

American Public University System (the System) is accredited by the Higher Learning Commission (HLC) (www.hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education. HLC accredits degree-granting institutions nationwide and is also recognized by the Council for Higher Education Accreditation. The System is comprised of American Military University, American Public University, Rasmussen University, and Hondros College of Nursing. The System is authorized by the West Virginia Higher Education Policy Commission and other appropriate agencies in the states where it has campuses. The System is authorized to operate as a postsecondary educational institution by the Illinois Board of Higher Education. American Public University System, Inc., which operates the System, is a wholly owned subsidiary of American Public Education, Inc. American Public University System, American Public University, and American Military University are not affiliated with American University or the U.S. Military.

It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to [email protected].

Qualifications

Education

Required: Associate's degree or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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