Edtech.com's Summary

American Public University System is hiring a Military Assistance Specialist I. The role processes military and civilian tuition assistance forms and submits veterans benefits data to the VA, helping the university's military and veteran students use the education benefits available to them. The specialist also advises students by phone and email while meeting service level goals and staying within VA, Department of Defense, and FERPA requirements.

Highlights

Process military and veterans educational assistance programs, including military and civilian tuition assistance, veterans benefits under all chapters, and APUS tuition benefits.
Certify all chapters of VA benefits, report the progress of veteran and military students, and keep in touch with the VA, the military, and other third-party representatives.
Counsel military and veteran students by telephone and email on educational benefits, including tuition assistance, veterans benefits, employer benefits, and federal financial aid, within established deadlines.
Meet the service level performance goals set by Military Assistance management while following VA and DoD education policies and FERPA standards in all student documentation.
Record student interactions and document receipt, and flag notable trends to supervisors so they can assess changes to current processes.
Help teammates prioritize departmental work and contribute to improving the department through meetings, training, and professional development.
Bachelor's degree and two or more years of customer-facing experience, preferably in higher education; basic knowledge of veterans and military education programs is strongly desired.
Proficiency in the Microsoft Office suite, strong written and verbal communication, and the ability to work independently with strong attention to detail.
Remote, full-time position.

Military Assistance Specialist I Full Description

Military Assistance Specialist I

American Public University/American Military University

The Military Assistance Team Specialist processes military tuition assistance forms, submits veteran’s benefits data to the VA, and processes civilian tuition assistance forms within the targeted service level performance goals set by the Department. Advise, counsel, and effectively communicate information regarding benefits available to military and veteran student population. Perform position duties while maintaining compliance with Department of Veteran Affairs (VA) and Department of Defense (DoD) regulations and policy and adhere to FERPA standards.

Responsibilities:

Assists with the processing of all military and veterans educational assistance programs to include: military and civilian tuition assistance, veterans benefits (all chapters), and APUS tuition benefits
Maintains targeted Service Level Performance Goals as established by Military Assistance Management
Advises and encourages student success and persistence via telephone and email communications within established deadlines
Provides informational resources and counseling to military and veteran students regarding educational benefits to include military tuition assistance, veteran’s benefits, employer benefits, and federal financial aid
Assists team members with prioritizing departmental work to be completed within established deadlines
Certifies all chapters of VA benefits, report progress of veteran and military students
Maintains communication with VA and military, and other 3rd party representatives
Maintains awareness of compliance regulations and VA & DoD education policies in all aspects of processing student documentation
Contributes to the continued improvement of the Military Assistance Department through active participation in meetings, training, and professional development opportunities
Records student interactions and receipt of student documents
Keeps supervisors and peers aware of project status and completion as well as notable trends in student observation and interaction, in order for supervisors to assess initiatives or changes to current processes as needed
Other duties as presented, to support our staff and students

Requirements:

Ability to adapt to and solve problems in an ever-changing environment
Ability to interact with students and staff in a professional manner
Ability to understand and apply Military Assistance Policy & Procedure in daily functions
Ability to multi-task & work independently
Ability to quickly learn new skills and processes associated with processing of military and veterans benefits
Intermediate computer & MS Office skills
Ability to be self-accountable for productivity
Problem solving and analytical skills
Attention to detail
Maintain departmental and individual production goals with an emphasis on quality output
Must be a team player with a positive attitude
Maintain flexibility in work requirements.
Must be able to communicate effectively verbally and in writing
Require minimum supervision and maintain a strong attendance record
Contribute to the continued improvement of the Military Assistance Department

Experience:

Two or more years’ experience in customer facing functions, preferably in a higher education setting.
Basic knowledge of Veterans and Military education programs strongly desired.
Proficiency in Microsoft Office suite is required.
Desired individual is self-accountable and detail-orientated, with the ability to work independently in an ever-changing environment.

Education:

Bachelor’s Degree required

About Us:

American Public University System (APUS) is an Online University based in Charles Town, WV. Our company has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.

It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Pay Transparency Statement

If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to [email protected]

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Edtech.com's Summary

Military Assistance Specialist I Full Description

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