Financial Aid Counselor I

🇺🇸 Hybrid - Virginia Beach, VA 🕑 Full-Time 💰 TBD 💻 Financial Aid 🗓️ March 6th, 2026

Edtech.com's Summary

Regent University is hiring a Financial Aid Counselor I. The role involves supporting student-facing positions and resolving complex financial aid cases through direct and call center interactions. The counselor maintains expert knowledge of financial aid programs and collaborates across departments to provide comprehensive student support.

Highlights

Support internal teams including Academic Advisors and Admissions Counselors by addressing financial aid inquiries.
Handle a high volume of financial aid, payment plan, and account collection contacts within a call center setting.
Maintain expert knowledge of federal, state, institutional, and external financial aid programs and policies.
Provide exceptional service to both internal staff and students, ensuring a coordinated 'one-stop-shop' student experience.
Participate in the coordination of financial aid events.
Required qualifications include a Bachelor's Degree or equivalent higher education experience.
Strong verbal and written communication skills and leadership capabilities are essential.
Commitment to Regent University’s core values of Excellence, Innovation, and Integrity.
Benefits include health, life, and disability insurance; flexible spending accounts; tuition incentives; retirement plans; and time off for employees working 30+ hours per week.