Gift Records Specialist I

Gift Records Specialist I

Job # | 043128
Department Code | 50408-7092
Department | Advancement and External Affairs
Job Title | Gift Records Specialist I
Location | Syracuse, NY
Campus | Syracuse, NY

Commitment to On-Campus Experience | Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range | $20.67 - $24.75 per hour
Pay Determination | Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level | S3
FLSA Status | Non-exempt
Hours | Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type | Full-time
Unionized Position Code | Not Applicable
Job Description | The Gift Records Specialist is responsible for completing and ensuring the timely and accurate processing of donations made to Syracuse University through various channels, including mail, electronic submission, data import, and phone. Primary responsibilities include data entry, research, validation, scanning, and accurately assigning gifts to constituent records while strictly adhering to recognition credit guidelines. This role requires maintaining data integrity within the University’s Citrus CRM database in accordance with established policies and procedures. Additionally, the specialist will update and add donor biographical information as needed during the processing of gifts. The position also involves retrieving, processing, and batching gifts to Syracuse University Athletics in preparation for import and processing in Citrus. The role assesses donor instructions and data verification to recommend posting modifications or process payments against pledges as appropriate.

The Division of Advancement & External Affairs expresses a shared mission that is collaborative, trusted, respectful, future-focused and is aligned with the overall University. All current and new employees embrace and demonstrate dedication to promoting shared values in an inclusive work culture to propel the future of advancement operations in their everyday work.

Due to the nature of calendar year-end giving, this role requires occasional overtime work as well as additional hours between late December and early January and late June to early July (excluding legal holidays), during which the university may implement alternative work schedules.

Education and Experience | Bachelor’s degree preferred. Associate degree and/or a combination of education and two years relevant experience required.Demonstrated experience working with relational databases and Excel required.Experience processing donations/payments/receivables/payment systems preferred.

Skills and Knowledge | Knowledge of development work preferred.Very strong attention to detail and ability to prioritize workflow.Ability to work well independently as well as within a team environment.Strong interpersonal skills.Familiarity with all Microsoft Office 365 products.Due to the nature of calendar year-end giving, this role requires occasional overtime work as well as additional hours between late December and early January (excluding legal holidays), during which the university may implement alternative work schedules.

Responsibilities
Fulfill daily responsibilities of data input, entry, research, confirmation, scanning and assigning gifts to individual donor records. Provide timely entry and processing of online gifts through online platforms/iModules, manual credit cards received by mail, checks/cash from mail or internal departments, and imports from student calling. This work includes assigning gifts to individual donor records with strict adherence to guidelines for recognition credit, as well as scanning of all supporting documents into OnBase for all donations processed on a given day. All entry is to be completed consistent with compliance of university and divisional policies, procedures and protocols.Athletic Gift Processing: Fulfill daily responsibilities of data input, entry, research, confirmation, scanning and assigning gifts to individual donor records related to gifts to athletics. This includes managing downloaded athletic gift records from the ticketing system and preparing reports for import processing within the Citrus database. Follow up with Athletics regarding any questions of donations or refunds made consistent with downloads/reports received.Provide services of check scanning for submission to the bank on a rotating basis to provide internal data integrity and separation of duties.Make data entries and updates to constituent records that are needed related to a donor’s address, phone, email or other data fields that are provided by a constituent with a donation. Attend all required training, including department/division-wide training, as required to learn and/or update skills related to system tools/upgrades, platforms, and Microsoft Office products.Other duties as assigned
Physical Requirements | Not Applicable
Tools/Equipment | Not Applicable
Application Instructions | In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University | Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area | Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement | Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans | Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community | Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link | https://www.sujobopps.com/postings/114606
Job Posting Date | 09/24/2026
Application Deadline |
Full Consideration By |
Job Category | Staff
Message to Applicants | 

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