Purdue University
Graduate System Management & Training Coordinator
🇺🇸
West Lafayette, IN
🕑
Full-Time
💰
TBD
💻
Other
🗓️
May 14th, 2026
Salesforce
WCAG
Edtech.com's Summary
Purdue University is hiring a Graduate System Management & Training Coordinator. This role independently manages user account access for the Graduate Records Management system, handles student data correction requests, provides training, maintains ADA-compliant documentation and web content, monitors data accuracy, and supports operational improvements within the Office of the Vice Provost for Graduate Students and Postdoctoral Scholars.
Highlights
- Manage and coordinate user account access for the Graduate Records Management (GRM) system including account setup and inactivation.
- Review, respond to, or escalate incoming GRM cases related to student data corrections and record modifications.
- Provide training and develop ADA-compliant training materials for GRM users.
- Maintain office web content following Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
- Monitor data feeds for accuracy and document or escalate discrepancies.
- Recommend and implement minor system and process improvements to enhance efficiency and user experience.
- Provide operational support to Records and the Office of the Vice Provost for Graduate Students and Postdoctoral Scholars.
- Required qualifications include a BA/BS degree in Communication, Technology, Business, Education, or related field, strong organizational and communication skills, and proficiency in Word, Excel, PowerPoint, Outlook, and database management.
- Helpful skills include experience cleaning data and familiarity with Salesforce products.
- Position requires a background check; Purdue University does not sponsor employment authorization for this role.
Graduate System Management & Training Coordinator Full Description
Job Summary
Under the immediate guidance of the Director, the Graduate System Management & Training Coordinator is an entry-level professional contributor who uses established procedures to independently manage and coordinate user account access for the Graduate Records Management (GRM) system, including account set up, maintenance, and inactivation. Reviews and responds to, or routes, incoming GRM cases related to student data corrections or record modification requests, escalating complex cases. Assist with providing training for GRM users and assist with documentation reflecting ADA-compliant training materials for key academic processes. Maintains office web content and training resources in alignment with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and applicable University standards. With Supervision, maintains and updates program and process requirements and routing configurations according to established standards and approved requests. Monitors data feeds to validate accuracy in cross-system data flows and documents/escalates discrepancies using established procedures. Recommends and implements minor system and process improvements to improve efficiency, data accuracy, and user experience. Provides operational support to other areas of Records and the Office of the Vice Provost for Graduate Students and Postdoctoral Scholars (OGSPS). Works independently on day-to-day GRM operational support and identifies, defines, and addresses problems that are typically not complex.
What We're Looking For:
- BA/BS degree in Communication, Technology, business, education, or a related field
- Consideration will be given to an equivalent combination of required education and related work experience
- Excellent customer service and verbal/written communication skills
- Strong organizational skills and attention to detail with a commitment to quality
- Ability to handle frequent interruptions, balance multiple tasks, meet deadlines, and maintain confidentiality
- Strong computer skills including Word, Excel, PowerPoint, Outlook, Internet, database management, etc.
- Proven Ability to assess challenges, synthesize information, and support effective strategies for resolution
What Is Helpful:
- Experience cleaning data
- Experience with Salesforce products
What We Want You To Know:
- Purdue will not sponsor employment authorization for this position
- A background check is required for employment in this position
- FLSA: Exempt (Not eligible for overtime)
- Retirement Eligibility: Defined Contribution Waiting Period
- Purdue University is an EO/EA University.
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