University of Florida
Help Desk Analyst
🇺🇸 Gainesville, FL
🕑 Full-Time
💰 $19 - $20 per Hour
💻 Customer Support
🗓️ July 4th, 2025
Edtech.com's Summary
- Deliver technical support and customer service via phone, email, chat, and ticketing system.
- Work assigned evening shifts from 3pm to 12am, Monday through Friday.
- Support IT users in the Academic Technology unit of UFIT, which serves teaching, learning, research, and service needs.
- Required qualifications: Associate's degree or high school diploma with two years relevant experience.
- Preferred experience includes prior help desk or call center roles and proficiency troubleshooting technical issues remotely.
- Excellent written and verbal communication skills required.
- Hourly pay ranges from $19.16 to $20.00, based on education and experience.
- UFIT comprises various departments including Information Security, Data Platform, and Research Computing.
- A criminal background screening is mandatory for employment.
- Work visa sponsorship is not available for this position.
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