Edtech.com's Summary

The University of Vermont is hiring a RCCYF Customer Service Representative. The role involves providing customer service for the Research Center for Children, Youth, and Families by processing orders, responding to customer inquiries, managing inventory, and assisting with accounts receivable tasks for ASEBA® products.

Highlights

Serve as Customer Service Representative for the RCCYF, supporting users of ASEBA® assessment tools.
Process online orders and prepare invoices for forms, manuals, software, and related products.
Manage domestic and international shipping of printed and electronic products.
Respond to questions and requests from customers and distributors via email and phone.
Monitor inventory levels of products and shipping supplies.
Generate accounts receivable aging reports and follow up on past due accounts regularly.
Support payment processing and bank deposits in a backup capacity.
Proficiency required in Microsoft Word and Excel; QuickBooks and e-commerce experience preferred.
Minimum qualifications include an Associate degree with 1-3 years customer service experience, effective communication skills, and demonstrated computer proficiency.
Compensation ranges from $22.50 to $26 per hour; position is part of a bargaining unit and requires a background check.

RCCYF Customer Service Representative Full Description

RCCYF Customer Service Representative

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The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.

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Advertising/Posting Title | RCCYF Customer Service Representative

Posting Summary
Serve as Customer Service Rep for the Research Center for Children, Youth, and Families (“RCCYF”), publisher of the gold standard of social and behavioral assessment tools known as the Achenbach System of Empirically Based Assessment (ASEBA®, www.aseba.org). Contribute substantively to the RCCYF’s nonprofit mission by providing excellent customer service to users of ASEBA® products, including mental health care providers, hospital systems, K-12 schools, and researchers. As a member of a small, cross-functional customer service team, process customer orders placed via the online store for ASEBA® forms, manuals, software, and web applications. Review purchase orders received via e-mail and USPS and prepare invoices via the sales/receivable system. Fulfill orders of electronic delivery products and fulfill and prepare orders of printed products for domestic and international shipping. Field questions and requests from customers and authorized distributors and provide responsive, thorough, and timely replies by e-mail and phone. Monitor inventory levels of printed products and shipping supplies. Generate A/R aging reports and reach out to past due accounts on a regular basis regarding payment status. Pay bills and prepare bank deposits, in a backup capacity.

Minimum Qualifications (or equivalent combination of education and experience)
Associate degree and one to three years of customer service experience, or equivalent combination of education and experience from which comparable knowledge and skills can be acquired. Heightened attention to detail and readiness to become knowledgeable about ASEBA® offerings. Effective written and verbal communication skills required. Demonstrated computer proficiency, including Microsoft Word and Microsoft Excel.

Desirable Qualifications | Bachelor’s degree in psychology.Experience with QuickBooks and e-commerce.
Anticipated Pay Range | $22.50 - $26/hour

Other Information |
Special Conditions | Contingent on continued funding, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), External candidates must complete a 4-month probationary period, Bargaining unit position, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position
FLSA | Non-Exempt
Union Position | Yes, UVMSU

Posting Details
Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job Location | Burlington, Vermont
Job Open Date | 07/03/2025
Job Close Date (Jobs close at 11:59 PM EST.) |
Open Until Filled | No

Our Common Ground Statement
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.

Position Information

Supplemental Questions

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How did you hear about this employment opportunity?
- Chronicle of Higher Education
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- Vermont JobLink (Department of Labor)
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Documents Needed to Apply

Required Documents

Resume
Cover Letter/Letter of Application

Optional Documents

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Original Job Description