Help Desk Technology Consultant

🇺🇸 Oberlin, Ohio 🕑 Part-Time 💰 $13 per Hour 💻 Information Technology 🗓️ September 22nd, 2026

Edtech.com's Summary

Oberlin College is hiring a Help Desk Technology Consultant to serve as the front-line customer service provider for students, faculty, and staff. The consultant resolves everyday technology challenges across Mac and Windows devices as the first point of contact at the Academic Commons Helpdesk.

Serve as liaison between clients and professional CIT staff, reporting to the Help Desk Supervisor
Answer tech and ID card questions in person, by phone, and through the ticketing system
Troubleshoot hardware and software issues on macOS and Windows computers
Resolve issues such as Wi-Fi connectivity, printing, and core application functionality
Accurately log, track, and document all support requests in the Services Portal
Escalate high-level technical problems to the appropriate CIT teams when necessary
Communicate clearly and calmly with users of varying levels of tech experience

Help Desk Technology Consultant Full Description

Technology Consultants are customer service providers for CIT who function as front-line support for students, faculty, and staff. In this role, you are the friendly, first point of contact for Oberlin College students, faculty, and staff resolving everyday technology challenges across Mac and Windows devices in a collaborative, supportive environment.

Responsibilities

Serve as a liaison between clients and professional CIT staff members, reporting directly to the Help Desk Supervisor; provide first-level support by answering tech and ID card questions in person, over the phone, and through the ticketing system.
Help users resolve hardware and software issues on both macOS and Windows computers, such as Wi-Fi connectivity, printing, and core application issues.
Accurately log, track, and document all support requests in the Services Portal ticketing system.
Route high-level technical problems to the appropriate CIT teams when necessary.
Assist users with the activation of mobileID cards and printing physical ID cards as needed.

Qualifications

Customer service skills: communicate clearly and calmly to users with varying levels of tech experience.
Good time management skills and ability to perform well in an autonomous position, adhering to a set work schedule.
Technical knowledge: experience using macOS and/or Windows, troubleshooting, installing software, and navigating common OS and web applications.
A desire to learn and expand technical skill set through troubleshooting, hands-on experience, and asking questions.

Compensation: Jobs with the CIT Help Desk begin at $13.00 an hour and are increased with each semester based on merit.