Helpdesk Technician (Info Tech Spec I) - Middletown Campus

🇺🇸 Middletown, Virginia 🕑 Full-Time 💰 $55K - $74K 💻 Information Technology 🗓️ September 19th, 2026

Edtech.com's Summary

Laurel Ridge Community College is hiring a Helpdesk Technician to provide first-level Tier I support to faculty, staff, and students contacting the Technology Services helpdesk. The technician handles daily support requests at an assigned campus location while backing up other campus sites as needed, and maintains computers and classroom electronics including network components, servers, A/V equipment, and telephones. Beyond ticket resolution, the role includes physical installation work such as mounting A/V equipment, wiring server racks, and running network cabling. The schedule runs Tuesday through Friday into the evening, with no telework option.

Highlights

Provide Tier I helpdesk support to college faculty, staff, and students by phone and in person.
Handle daily support tickets at an assigned campus while covering other locations as needed.
Maintain and repair college computers, servers, printers, and classroom electronics.
Install and integrate server racks, A/V equipment, cabinets, and network cabling.
Report to campus Tuesday through Friday, 9:30 am to 7:30 pm, with no telework option.
Complete reference checks, background screening, and eVerify as a condition of employment.
Earn a salary between $54,711 and $73,859 based on Commonwealth of Virginia pay bands.
Support audio-visual and video conferencing equipment across multiple campus buildings.

Helpdesk Technician (Info Tech Spec I) - Middletown Campus Full Description

Job Description

Provides first level (Tier I) helpdesk support to college faculty, staff, and students who contact the Technology Services helpdesk. This technician is responsible for handling daily support requests at their assigned work location, as well as providing additional support to all other campus locations as needed.

Responsible for maintaining the College’s computers and associated peripheral equipment by performing preventive maintenance and repairs to other electronic office and classroom equipment. This equipment includes network components, computers, servers, audio-visual, video conference equipment, telephones, printers, and other classroom electronics.

Specialize in the physical installation and integration of server racks, A/V equipment (to include mounting), A/V furniture and cabinets, A/V cabling, physical networking links, and network equipment.

Work Schedule and On-site Requirement

Tuesday-Friday 9:30 am – 7:30 pm. This position requires on-site presence, and does not have telework options.

Compensation and Benefits

The hiring range for this position is $54,711.00-$73,859.00. The position is classified staff and is eligible for the benefits package offered by the Commonwealth of Virginia for state agencies.

Reference checks, background screenings, and eVerify are required for all Laurel Ridge positions. Satisfactory reference and background screenings are a condition of employment.