HR Service Center Specialist

🇺🇸 Raleigh, NC 🕑 Full-Time 💰 $47K - $49K 💻 Customer Support 🗓️ April 6th, 2026

Edtech.com's Summary

NC State University is hiring an HR Service Center Specialist. The role involves delivering customer service and support to university employees, faculty, managers, and external customers by answering HR-related questions, assisting with HRNow (ServiceNow) navigation, processing I-9 forms, conducting background checks, and verifying education. The specialist will also contribute to special projects and provide communication support within the UHR Service Center.

Highlights

Provide customer service via phone, email, in-person, and HRNow (ServiceNow).
Answer and escalate HR-related questions for employees, faculty, and managers.
Assist job applicants with hiring process tasks such as password resets and recruitment inquiries.
Process I-9 forms, conduct background checks, and verify education credentials.
Collaborate with colleagues and manage conflicting priorities effectively.
Utilize software skills in ServiceNow, Microsoft Office, and Google Workspace.
Requires a Bachelor’s degree or equivalent experience.
Preferred skills include strong problem-solving, communication, and ability to handle sensitive issues confidentially.
Anticipated salary range: $47,000 - $49,000.
Position is within the UHR Service Center department supporting NC State University employees.