HR/Payroll Shared Service Specialist

🇺🇸 New Brunswick, NJ

🕑 Full-Time

💰 $52K - $80K

💻 Human Resources

🗓️ June 6th, 2025

Edtech.com's Summary

Rutgers University is hiring a HR/Payroll Shared Service Specialist. This role involves serving as the initial point of contact for HR and Payroll inquiries, utilizing a case management system to track requests, and escalating issues as necessary. The specialist ensures customer satisfaction by resolving cases efficiently and collaborating with the OneSource team.

Highlights

Manages HR/Payroll inquiries through a case management system.
Transfers/escalates cases for resolution.
Documents inquiry resolutions.
Identifies trends for process improvements.
Minimum salary: $52,200; maximum: $79,941.
Bachelor's degree or equivalent experience required.
Strong customer service and issue resolution skills required.
Preferred: Experience in a customer service role in a call or shared services center.