SchooLinks
Implementation Manager
Gainsight
K-12
Salesforce
Edtech.com's Summary
SchooLinks is hiring an Implementation Manager to serve as the primary contact and strategic partner for school districts, overseeing the platform onboarding and sustained adoption process. The role involves managing end-to-end implementation, creating tailored rollout plans, and maintaining stakeholder communication to ensure timely and effective platform use.
Highlights
- Manage the complete implementation lifecycle for a portfolio of school districts, including onboarding, data ingestion, configuration, training, and change management.
- Lead kickoff and project alignment meetings with district stakeholders to set rollout timelines and success criteria.
- Create phased implementation plans based on purchased modules, grade levels, and state compliance mandates.
- Use Gainsight and Salesforce to track project status, action items, decisions, and milestones.
- Conduct regular check-ins with district champions and executive sponsors to maintain project progress and alignment.
- Identify and escalate risks to project timelines as needed.
- Require 3+ years of experience in implementation, customer success, project management, or client-facing roles, preferably in K-12 EdTech or education services.
- Strong communication skills to engage with district leadership and produce clear, actionable correspondence.
- Highly organized with the ability to manage multiple complex projects simultaneously.
- Compensation range estimated between $80,000 - $95,000 USD with comprehensive benefits including 100% healthcare coverage, 401K matching, dental and vision, parental leave, gym membership subsidy, remote work stipend, and annual team offsite.
Implementation Manager Full Description
The Implementation Manager is the primary point of contact and strategic partner for school districts from the moment they sign with SchooLinks through successful, sustained platform adoption. You own the end-to-end implementation experience, translating district goals into actionable rollout plans, building trusted relationships with counselors, administrators, and CTE leaders, and ensuring all stakeholders get real value from the platform as quickly as possible.
This role combines project management, education/K12 consulting, and product subject-matter expertise. The ideal candidate understands how K-12 districts actually operate, can build structure in ambiguous situations, and has the communication range to work confidently with a superintendent and a school counselor in the same week.
Responsibilities
- Own the end-to-end implementation for a portfolio of districts; accountable for their platform onboarding, data ingestion, configuration of add-on modules, training, change management, communication, and continuous project management
- Lead kickoff calls and project alignment sessions with district stakeholders, establishing ownership structures, rollout timelines, and measurable success criteria
- Build phased implementation plans tailored to each district's purchased modules, grade levels served, and state compliance requirements (e.g., eCap, CCRI, CCMR, and other state CCR mandates)
- Maintain an implementation tracker for each district, logging project status, action items, decisions, and upcoming milestones using Gainsight and Salesforce
- Lead recurring check-in calls with district champions and executive sponsors, keeping projects on track and stakeholders aligned
- Proactively surface risks to launch timelines and escalate to the Director of Implementations as needed
Requirements
- 3+ years of experience in implementation, customer success, project management, or a client-facing role, preferably in K-12 EdTech or education services
- Proven ability to manage multiple complex projects simultaneously across different clients, timelines, and configurations
- Exceptional written and verbal communication skills. Comfortable presenting to district leadership and writing clear, action-oriented follow-ups
- Highly organized and detail-oriented, with the ability to build consistent processes across a varied client portfolio
Benefits
- 100% health care coverage for Employee
- 401K with company matching
- Dental & Vision
- Parental Leave
- Subsidized gym membership
- Remote work stipend
- Annual team offsite
A reasonable estimate of the on track earnings range for this position is $80,000 - $95,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.
SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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