Edtech.com's Summary

Georgia State University is hiring an Information Systems Training Specialist, Lead to teach faculty, staff, and students how to use the university's scholarship and Advancement database systems. The role also manages who has access to those systems and works through the problems end-users report. The specialist writes and tests the documentation that carries users through system upgrades and new training initiatives.

Highlights

Design, organize, and conduct training programs and curricula on the university's scholarship and Advancement systems for faculty, staff, and students.
Run separate sessions that help supervisors, other trainers, and support staff plan for ad hoc issues such as new upgrades and system consolidations.
Process new user account requests, including account setup and security role assignments, and create security roles that match each user's staff position.
Run yearly user audits to keep the active database user accounts consistent and accurate.
Respond to end-user problem reports in a timely way, explain solutions in clear terms, follow up to confirm each issue is resolved, and route it to the right support team when needed.
Monitor and track follow-up training sessions with end-users, and consult with staff and faculty on their training needs and preferred formats.
Write, edit, and test user documentation, and prepare announcements to end-user groups about upgrades and new training initiatives.
Coordinate project activities with personnel in other departments and prepare activity and status reports on assigned work.
Requires a bachelor's degree and three years of related experience, or an equivalent combination of education and related experience.
Works 8:30 am to 5:15 pm Monday through Friday, with occasional nights and weekends, at a posted salary of $66,600 to $74,360 per year.

Information Systems Training Specialist, Lead Full Description

Information Systems Training Specialist, Lead - 26001373

Job Duties

Design, organize, and conduct training programs and curricula for the university scholarship and Advancement systems. Users include, but not limited to, faculty, staff, students. In addition, there are training sessions to assist supervisors, other trainers and support staff to plan for ad hoc issues such as new upgrades and consolidations.

Process all new user account requests, including setups and security role assignments. Create and maintain security roles as determined by user staff position and responsibility. Run yearly user audits to ensure consistency and accuracy in maintaining active database user accounts.

Provide administration support and excellent customer service to end-users by responding to problem reports in a timely manner, providing helpful solutions, and directing the problems to the most appropriate support when needed. Communicate with end-users in a patient and clear manner using understandable terms, Follow-up with end-users to ensure that problem reports have been satisfactorily handled.

Communication: Consults and collaborates with personnel in other departments to coordinate activities related to projects assigned.

Prepares and provides activity and status reports regarding the activities assigned

Monitors and tracks follow-up training sessions with end-users.

Consults with staff and faculty on training needs and formats.

Responsible for writing, editing, and testing user documentation. Prepare global communications for end-user groups for important announcements such as upgrades or new training initiatives.

Other duties as assigned

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications:

Minimum Hiring Standards:

Bachelor's degree and three years of related experience, or a combination of education and related experience.

College/Business Unit:

University Advancement

Department:

University Advancement

Location:

Atlanta Campus

Shift:

8:30 am - 5:15 pm Monday - Friday, occasional nights and weekends

Salary:

$66,600 - $74,360

FLSA Status:

Exempt

Job Type:

Full Time (Benefits Eligible)

Job Posting:

10/13/26

Closing Date:

11/12/26

Special Instructions:

To be fully considered for this position, all candidates must submit the following at the time of submission:

A complete and accurate GSU application.
Resume.
Cover Letter outlining your experiences as they relate to the purpose and mission of GSU Advancement.

Equal Employment Opportunity

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status.

Background Check

Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

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Information Systems Training Specialist, Lead

Edtech.com's Summary

Information Systems Training Specialist, Lead Full Description

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