Information Technology Specialists

Edtech.com's Summary

University of Utah is hiring an Information Technology Specialist II. The role involves providing exceptional end-user support and technical assistance for both Mac and PC environments, troubleshooting technical issues, managing hardware and software configurations, and supporting network operations. The position requires hands-on work supporting IT systems, device management, and participating in on-call support duties.

Highlights

Image, configure, deploy, and support desktops, laptops, iPads, software, and storage connectivity.

Configure and support conference room technology, printers, and shared licensing software.

Maintain Microsoft Windows and Mac OS systems and troubleshoot client issues.

Utilize device management systems and track work through ticketing systems.

Assist with network documentation, configuration, routing, and security.

Provide on-call support with after-hours, weekend, and holiday availability.

Must have a bachelor’s degree plus 4 years or master’s degree plus 2 years of related work experience.

Preferred qualifications include 5 years computer support experience, ITIL Foundations, A+, MCSE, and automated device management experience.

Full-time position with standard hours Monday to Friday, 8 a.m. to 5 p.m., plus on-call duties.

Compensation range between $53,000 and $63,000 annually.

Information Technology Specialists Full Description

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Announcement

Details

Open Date	02/18/2026
Requisition Number	PRN44297B
Job Title	Information Technology Specialists
Working Title	Info Tech Spec II
Career Progression Track	P00
Track Level	P2 - Developing
FLSA Code	Computer Employee
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Monday – Friday, 8 a.m. – 5 p.m. with on call responsibilities for after hours, weekend, holidays, etc.
VP Area	President
Department	01555 - UIT INFRASTRUCTURE & OPS
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$53,000-$63000
Close Date	05/18/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	Information Technology Specialist II We are seeking a dedicated and skilled Info Tech Specialist to join our team. This on-site position requires a professional who is adept at providing exceptional end-user customer service ensuring timely and effective resolution of technical issues, and technical support for both Mac and PC environments. The ideal candidate will have excellent troubleshooting skills, and a solid understanding of network fundamentals. This is an ON-SITE position. About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services. About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities. The University of Utah offers a comprehensive benefits package for eligible employees including: Excellent health, dental, and wellness coverage at affordable rates 14.2% retirement contributions Generous paid leave time 11 paid holidays per year 50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years Flex spending accounts Free transit on most UTA services Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel Professional development opportunities A wellness program to promote health and quality of life Learn more about the great benefits of working for University of Utah: benefits.utah.edu For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Total Compensation Calculator: https://www.hr.utah.edu/comp/totalcomp.php
Responsibilities	Information Technology Specialist II · Image, configure, deploy and support desktop, laptop, iPad, software/operating systems, disk storage connectivity, etc. · Configure and support conference room and other technologies for specialized areas of support. · Configure and support plotter and other printers. · Manage and setup shared licensing software. · Manage and maintain Microsoft Windows and Mac OS systems. · Track and document problems, issues, settings and solutions for IT systems. · Review and create system process and procedure documentation. · Perform inventory and retirement processes. · Assess IT and technology needs, offering improvements and solutions as necessary. · Utilize device management systems and approved standards and processes. · Utilize the department ticketing system to track work tickets and time. · Troubleshoot client, systems for problem resolution. · Assist with network documentation, configuration, routing and securing. · Work as a team member as well as autonomously. · Travel on and off campus locations using personal vehicle for IT support and equipment transport. · Follow University and departmental processes, procedures, guidelines, etc. · On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours. · Other duties as assigned. Physical Requirements and Level of Frequency that may be required Environment: Will require lifting, bending, and repetitive desk work such as typing, and long-term sitting. Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking bending, reaching overhead, lifting and carrying equipment.
Minimum Qualifications	EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels: Information Technology Specialists, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
Preferences	· 5 years of computer support related experience. · ITIL Foundations Certification. · A+ MCSE, or other applicable certifications. · Microsoft Windows and Mac OS troubleshooting. · Automated Device Management experience.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
* How many years of related work experience do you have?
- Less than 6 years
- 6 years or more, but less than 9 years
- 9 years or more, but less than 12 years
- 12 years or more, but less than 15 years
- 15 years or more
Are you legally authorized to work in the United States?
- Yes
- No
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?
- Yes
- No
This is an onsite full-time position that will require after-hours, weekend and holiday response and assistance as well as an on-call rotation. Can you fulfill this requirement?
- Yes
- No
Do you have the ability to lift 50 lbs.?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Information Technology Specialists Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	02/18/2026
Requisition Number	PRN44297B
Job Title	Information Technology Specialists
Working Title	Info Tech Spec II
Career Progression Track	P00
Track Level	P2 - Developing
FLSA Code	Computer Employee
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Monday – Friday, 8 a.m. – 5 p.m. with on call responsibilities for after hours, weekend, holidays, etc.
VP Area	President
Department	01555 - UIT INFRASTRUCTURE & OPS
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$53,000-$63000
Close Date	05/18/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	Information Technology Specialist II We are seeking a dedicated and skilled Info Tech Specialist to join our team. This on-site position requires a professional who is adept at providing exceptional end-user customer service ensuring timely and effective resolution of technical issues, and technical support for both Mac and PC environments. The ideal candidate will have excellent troubleshooting skills, and a solid understanding of network fundamentals. This is an ON-SITE position. About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services. About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities. The University of Utah offers a comprehensive benefits package for eligible employees including: Excellent health, dental, and wellness coverage at affordable rates 14.2% retirement contributions Generous paid leave time 11 paid holidays per year 50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years Flex spending accounts Free transit on most UTA services Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel Professional development opportunities A wellness program to promote health and quality of life Learn more about the great benefits of working for University of Utah: benefits.utah.edu For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Total Compensation Calculator: https://www.hr.utah.edu/comp/totalcomp.php
Responsibilities	Information Technology Specialist II · Image, configure, deploy and support desktop, laptop, iPad, software/operating systems, disk storage connectivity, etc. · Configure and support conference room and other technologies for specialized areas of support. · Configure and support plotter and other printers. · Manage and setup shared licensing software. · Manage and maintain Microsoft Windows and Mac OS systems. · Track and document problems, issues, settings and solutions for IT systems. · Review and create system process and procedure documentation. · Perform inventory and retirement processes. · Assess IT and technology needs, offering improvements and solutions as necessary. · Utilize device management systems and approved standards and processes. · Utilize the department ticketing system to track work tickets and time. · Troubleshoot client, systems for problem resolution. · Assist with network documentation, configuration, routing and securing. · Work as a team member as well as autonomously. · Travel on and off campus locations using personal vehicle for IT support and equipment transport. · Follow University and departmental processes, procedures, guidelines, etc. · On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours. · Other duties as assigned. Physical Requirements and Level of Frequency that may be required Environment: Will require lifting, bending, and repetitive desk work such as typing, and long-term sitting. Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking bending, reaching overhead, lifting and carrying equipment.
Minimum Qualifications	EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels: Information Technology Specialists, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
Preferences	· 5 years of computer support related experience. · ITIL Foundations Certification. · A+ MCSE, or other applicable certifications. · Microsoft Windows and Mac OS troubleshooting. · Automated Device Management experience.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
* How many years of related work experience do you have?
- Less than 6 years
- 6 years or more, but less than 9 years
- 9 years or more, but less than 12 years
- 12 years or more, but less than 15 years
- 15 years or more
Are you legally authorized to work in the United States?
- Yes
- No
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?
- Yes
- No
This is an onsite full-time position that will require after-hours, weekend and holiday response and assistance as well as an on-call rotation. Can you fulfill this requirement?
- Yes
- No
Do you have the ability to lift 50 lbs.?
- Yes
- No

Applicant Documents

Required Documents

Resume
Cover Letter

Optional Documents

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Information Technology Specialists

Edtech.com's Summary

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