Information Technology Technology Support

🇺🇸 New York, NY 🕑 Full-Time 💰 $40K - $50K 💻 Information Technology 🗓️ June 1st, 2026

Canvas Canva TCP/IP

Edtech.com's Summary

Touro University New York is hiring an Information Technology Technology Support specialist to provide technical assistance to students, faculty, and staff at the Touro College of Osteopathic Medicine and Imaging School. The role involves managing smart-podiums, troubleshooting AV and network issues, supporting medical simulation machines, and assisting with software like Canvas, Zoom, and email listservs.

Highlights

Administer smart-podiums and troubleshoot audio-visual systems in educational settings
Respond promptly to IT service tickets
Install, configure, and troubleshoot desktops, laptops, and peripherals
Manage Print Server and printing software
Administer email listservs for faculty, staff, and students
Resolve wired and wireless network problems
Provide technical support for medical simulation equipment
Assist users with Canvas learning platform, exam issues, and Zoom
Proficiency with networking protocols such as DNS, DHCP, LDAP, TCP/IP
Experience with Windows, Mac OSX, and Linux preferred; knowledge of Microsoft Office Suite required
Bachelor of Science preferred with at least 3 years of IT experience recommended
Salary range from $40,000 to $50,000 per year

Information Technology Technology Support Full Description

Overview:

Responsible for general technical support for students, faculty, and staff of the Touro College of Osteopathic Medicine/ Imaging School (1000+ users).

Responsibilities:

Responsible for general technical support, to include, but not limited to as much of the following as possible:

Administers all smart-podiums, troubleshooting all Audio-Visual issues in lecture halls, labs, and classrooms
Respond to service tickets
Performs installation, configuration, deployment and troubleshooting of desktop/laptop computers and peripherals
Administers Print Server and printing management software
Administers E-Mail listserv for faculty, staff and student body
Troubleshoots network (wired and wireless) related issues
Technical support for Medical Simulation Machines
Assists students and instructors with Canvas and clicker issues
Assist students with Exam issues
Troubleshoot Zoom issues
Other duties as required

Qualifications:

Education/Experience

Bachelor of Science preferred.
At least 3 years of IT experience preferred.

Knowledge/Skills/Abilities

Demonstrated proficiency in communication (written and verbal) required
Customer service and team orientated required
A high degree of interpersonal competency: professionalism, diplomacy, judgement, and discretion required
Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required
Networking, DNS, DHCP, LDAP, TCP/IP
Knowledge of Windows Workstations/Servers, Linux Servers (preferred) and Mac OSX.
Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook
Basic understanding of Audio-Visual equipment.
Internet research

Working Conditions

Extensive time sitting and standing
Ability to lift 10 lbs.

Maximum Salary: USD $50,000.00/Yr.

Minimum Salary: USD $40,000.00/Yr.

Original Job Description