Instructional Design Specialist
Lakewood, CO
Full time
The City of Lakewood is dedicated to upholding City values to include: Performance Excellence, Leadership, Respect and Collaboration. Best fit candidates will demonstrate innovation, customer service, dedication, passion and engagement. All people, citizens and employees, will be treated with respect, relevance, and importance.
HIRING RANGE: $86,542.56 - $96,158.40/year
Empower those who serve. Create impactful learning experiences that help City of Lakewood employees grow, adapt, and better serve our community.
Job Summary
The Instructional Design Specialist is responsible for designing and developing engaging, accessible training content that supports employee development across the City of Lakewood. This role collaborates with subject matter experts (SMEs), HR partners, and departmental leaders to gather information, assess learning needs, and transform complex topics into clear, impactful learning materials. The Instructional Design Specialist uses instructional design best practices and creative tools to produce high quality content for in-person, virtual, and self-paced learning formats. While not responsible for delivery or assignment, this role ensures content is structured and optimized for use within platforms such as Workday Learning. This position plays a key role in advancing the city’s learning strategy through thoughtful, user-centered content development.
Essential Duties and Responsibilities
Incumbent is accountable for all duties of this job and other projects and responsibilities may be added at the City’s discretion. Employees must be able to perform the essential duties of this job with or without reasonable accommodation.
- Design and develop high quality instructional materials including eLearning modules, instructor led training guides, videos, presentations, and job aids for employees at all levels
- Create and update content for in-person, virtual, and self-paced learning programs that align with organizational goals and adult learning principles
- Partner with HR, department leaders, and subject matter experts to gather information and tailor content to a variety of employee audiences
- Develop scripts, storyboards, assessments, and other interactive materials that support engaging and effective learning experiences
- Create and maintain facilitator guides, training manuals, and support resources for self-directed and instructor led formats
- Support Workday Learning users with basic access and navigation issues; escalate technical issues to the HRIS Analyst as appropriate
- Use learning data and feedback to evaluate training effectiveness and make data-informed content improvements
- Assist in testing Workday Learning updates to ensure published content functions correctly and remains accessible
- Stay informed on trends and best practices in instructional design, learning technology, and digital content development
Reporting Relationships
Supervision Received: HRIS Analyst
Supervision Exercised: None
Knowledge, Skills and Abilities
- Strong knowledge of instructional design, adult learning theory, and digital content development for a diverse workforce
- Ability to take initiative and follow through on assignments with minimal supervision, demonstrating ownership of outcomes and a commitment to quality
- Skilled in managing competing priorities, balancing urgent needs with long-term projects, and consistently meeting deadlines
- Proactive problem solver with a continuous improvement mindset; able to identify opportunities and recommend practical solutions
- Clear and professional communicator with strong verbal and written skills; able to present content effectively in both one-on-one and group training setting
- Strong collaboration skills, including the ability to build relationships with subject matter experts and cross-functional partners
- Detail-oriented with high standards for accuracy, documentation, and version control
- Demonstrated ability to work independently, exercise sound judgment, and take accountability for deliverables
- Strong customer service orientation with a focus on responsiveness, empathy, and solutions
Ability to handle confidential information with discretion and professionalism - Background check required
Technological Skills
- Proficiency in eLearning and content creation tools such as Articulate, Camtasia, Canva, or Adobe Creative Suite (preferred)
- Ability to design high quality, engaging instructional content including videos, graphics, and interactive learning elements
- Demonstrated ability to evaluate and recommend new technologies, tools, or platforms to improve training content and development workflows
- Understanding of digital accessibility standards and ability to design content that is inclusive and compliant
- Ability to publish training materials in digital learning systems (such as Workday Learning) and assist users with basic access or navigation issues
- Experience using Workday Learning or similar learning management systems (preferred)
- Comfortable adopting and applying new technologies to enhance training delivery and user experience
- Proficiency in Microsoft Office Suite, including Word, PowerPoint, and Excel
Education and Experience
Education: Bachelor’s degree in instructional design, education, organizational development, human resources, communications, or a related field; or an equivalent combination of education, training, and experience.
- : Two years of experience designing and developing training content for a diverse workforce using instructional design models
Previous experience partnering with SMEs to develop content and create instructional material
Prior experience with Workday Learning preferred
Prior experience with Camtasia, Articulate, or other e-learning modules preferred.
Working Conditions and Physical Requirements
Must successfully complete and maintain required state or departmental physical standards and certifications.
LIGHT WORK: Exerting up to 30 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for Light Work.
Physical Demands
Bend or position self to move items from higher place to lower place or vice versa
Sit, stand or be stationary
Talk, hear, converse, communicate, or exchange information
Use of hands and/or fingers in a repetitive motion to handle, pinch, grasp, move, feel, inspect, etc.
Walk, ascend, descend on both even and uneven terrain
Vision to include distance, depth perception, peripheral and color
Environmental Conditions may include
Office settings
Physical Requirements – No Physical Needed
Lift, carry, push, pull, move, or positions from all levels up to 30 lbs with or without assistance
The City of Lakewood is a drug-free workplace that provides employment opportunities in compliance with all pertinent federal, state, and local laws. All Lakewood employees are expected to work and complete all tasks in a safe manner consistent with training, standard operating procedures, City or Department policies, and common sense. Working in a safe manner includes the use of personal protective equipment (PPE) and complying with all City and/or Department safety rules. Horseplay on-the-job is strictly forbidden. The failure to work in a safe manner, use PPE, follow standard operating procedure, or comply with a safety rule will result adverse employment consequences ranging from verbal discipline to termination from employment, including any applicable reduction in benefits under the Colorado Workers’ Compensation Act. Employees are also expected to encourage safe work practices by all co-employees, and to report any unsafe work practices immediately to a supervisor.
The City of Lakewood celebrates diversity, equity and inclusion in all areas of our workforce. Accordingly, the city is committed to creating, nurturing and sustaining a diverse, equitable and inclusive culture, where differences drive innovative solutions to meet the needs of our community and employees.
Pay Range
$74,068.80-$96,158.40
Background and reference checks will be conducted for all regular and some variable/seasonal positions.