Priority Dispatch Corporation
Instructional Designer
🇺🇸 Hybrid - Salt Lake City, UT
🕑 Full-Time
💰 TBD
💻 Instructional Design
🗓️ May 6th, 2025
LMS
Storyline
Edtech.com's Summary
Priority Dispatch Corp. is hiring an Instructional Designer. This role involves designing and developing training materials for Emergency Dispatcher certifications, collaborating with subject matter experts, and supporting both in-person and remote training environments. The position requires proficiency in using instructional design tools and collaboration with various teams to ensure content accuracy and alignment with learning objectives.
Highlights
Highlights
- Responsible for designing and updating training materials for emergency dispatchers.
- Requires proficiency in LMS, Articulate Storyline, Adobe Captivate, and Adobe design software.
- Full comprehensive benefits package including health and dental insurance, PTO, and 401k with contributions.
- Bachelor’s degree in Instructional Design or related field preferred.
- 1-2 years of instructional design or technical writing experience required.
- Ability to collaborate with SMEs and adapt to changing technologies.
- Requires advanced communication skills for effective collaboration.
- Hybrid position with one day in the office per week.
- Physical requirements include the ability to concentrate and operate a computer for extended periods.
Instructional Designer Full Description
Instructional Designer
110 S. REGENT STREET SUITE 500 - SALT LAKE CITY, UT
Description
Are you looking to make an impact for good in the world? Our Instructional Design team is hiring! Come join our team and help prepare emergency dispatchers to provide the support of those calling in for help.
We offer a strong work life balance, meaningful work, and a full offering of benefits that include health, dental, vision, legal, and pet insurance, PTO, holidays, 401k with company contributions, and more! Come see why our teams love to work here! This role works on a hybrid model, based in Salt Lake City, UT.
Job Summary:
Responsible for designing, developing, and maintaining instructor-led and e-learning training materials for Emergency Dispatcher certification and recertification, quality assurance programs, and proprietary dispatch software. This position supports both in-person and remote training environments. It requires extensive collaboration with subject matter experts (SMEs), software developers, implementation teams, translators, etc., to create content that meets professional standards and learning objectives that support Emergency Dispatchers and communication centers worldwide.
Principal Responsibilities:
We offer a strong work life balance, meaningful work, and a full offering of benefits that include health, dental, vision, legal, and pet insurance, PTO, holidays, 401k with company contributions, and more! Come see why our teams love to work here! This role works on a hybrid model, based in Salt Lake City, UT.
Job Summary:
Responsible for designing, developing, and maintaining instructor-led and e-learning training materials for Emergency Dispatcher certification and recertification, quality assurance programs, and proprietary dispatch software. This position supports both in-person and remote training environments. It requires extensive collaboration with subject matter experts (SMEs), software developers, implementation teams, translators, etc., to create content that meets professional standards and learning objectives that support Emergency Dispatchers and communication centers worldwide.
Principal Responsibilities:
- Conduct needs/learner/job/task analysis to employ effective instructional design models, principles, and adult learning theories
- Conduct extensive research to ensure content accuracy and relevance
- Define actionable and measurable learning objectives that align with product vision and business requirements
- Collaborate with subject matter experts, stakeholders, and team to develop content while also working independently with sufficient guidance
- Create storyboards, outlines, course agendas, roadmaps, etc., to select appropriate delivery systems and media for training materials and courses
- Develop product schedules; track progress, communicate details to relevant personnel and departments
- Develop self-paced online courses for dispatch and QA software, and training materials to support in-person/remote instructor-led software courses
- Write course manuals, student practice scenarios, presentations, and instructor resources for certification courses
- Develop assessments such as knowledge checks, scenario practice, and certification/recertification exams to measure learner comprehension and performance
- Support the implementation of Learning Management Systems (LMS) for course delivery, tracking, and reporting
- Evaluate the effectiveness of training materials and courses to make data-driven decisions to revise and improve
- Support IAED in Instructor Development (Instructor Academies and Instructor Recertification Workshops)
- Attend company meetings and fulfill other duties identified and described as needed
Qualifications
Experience and Qualifications:
- Bachelor’s degree in Instructional Design, Education, Technical Writing, or a similar field (or equivalent experience)
- 1-2 years of instructional design or technical writing experience, preferably in emergency response, public safety, or similar high-compliance industries
- Excellent written and verbal communication skills to effectively collaborate with others and convey information clearly
- Proficiency in using various instructional design tools and software, including LMS platforms, authoring tools (e.g., Articulate Storyline, Rise, Adobe Captivate), and Adobe design software
- Strong project management and collaboration skills, with experience working in teams
Essential Job Functions:
- Organize, analyze, and interpret complex information
- Adapt to changing requirements and technologies by employing critical thinking and problem-solving skills
- Use advanced written and verbal communication to collaborate with subject matter experts and stakeholders to design and coordinate product development
- Sit/stand at a desk and work on a computer for long periods
- Concentrate for long periods
- Travel to the office once a week with additional in-office days for onsite Instructor Academies, Instructor Recertification Workshops, onsite certification or software courses, etc.
Physical and Other Requirements:
This hybrid position requires working on a computer and concentrating for long periods, with sitting, standing, moving, and occasional walking. Requires fine motor skills for repetitive typing, mouse use, and the handling of office equipment. Visual acuity, color perception, etc., are required to use design tools to produce specific training materials. On rare occasions, bending, stretching, and lifting 10–25 pounds may be necessary.
The in-office work environment has moderate noise from office equipment (computers and printers), co-workers, the HVAC system, and roadway traffic.
Our Company:
As one of Utah's Top Places to work, Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc.
Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support. www.prioritydispatch.net
Equal Employment Opportunity Employer Click here to view the Federal EEO poster: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
