Edtech.com's Summary

Workato is hiring an Instructional Designer for Agentic AI to design, develop, and deliver learning experiences that facilitate mastery of the Agentic platform by customers, partners, and internal teams. The role involves creating accessible instructional content, collaborating across departments, and developing assessments to support the adoption and effective use of Agentic products.

Highlights

Design and maintain curricula, courses, and microlearning modules focused on Agentic products like Agent Studio, Genies, AI Hub, and Workato GO.
Create instructional materials including videos, e-learning modules, documentation, and job aids to explain complex AI agentic concepts and product features.
Collaborate with Product, Engineering, and Customer Success teams to align training with product capabilities and roadmaps.
Develop scenario-based learning labs and real-world applications to enhance practical understanding.
Design assessments, quizzes, and certification programs to measure learner proficiency.
Use learner feedback and analytics to continuously improve instructional content.
Stay updated on AI, automation, and agentic trends to keep training content innovative.
Require expertise in instructional design for SaaS, automation, or AI products, plus proficiency with authoring tools like Articulate, Captivate, or Camtasia.
Demand at least 3 years of experience including curriculum development and multimedia content creation, with knowledge of low-code/no-code platforms and adult learning theories.
Experience in developing training across multiple delivery methods and strong written and verbal communication skills are essential.

Instructional Designer Full Description

Instructional Designer, Agentic AI

Palo Alto, California

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

Business Insider named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers

Responsibilities

As an Instructional Designer for Agentic Products, you will design, develop, and deliver engaging learning experiences that enable customers, partners, and internal teams to master Workato’s Agentic platform. You will translate complex technical concepts into accessible, actionable content, supporting the adoption and effective use of Agentic solutions.

Key Responsibilities:

Curriculum Design: Develop and maintain learning paths, courses, and microlearning modules focused on Agentic products (e.g., Agent Studio, Genies, AI Hub, Workato GO).
Content Development: Create instructional materials (videos, e-learning, documentation, job aids) that explain Agentic concepts, product features, and best practices.
Product Enablement: Collaborate with Product, Engineering, and Customer Success to ensure training aligns with product capabilities and roadmap.
Scenario-Based Learning: Design hands-on labs and real-world scenarios (e.g., building and managing Genies, configuring skills, leveraging knowledge bases) to drive practical understanding.
Assessment & Certification: Develop assessments, quizzes, and certification programs to validate learner proficiency.
Continuous Improvement: Gather learner feedback and analytics to iterate and improve instructional content.
Agentic Thought Leadership: Stay current with AI, automation, and agentic trends to ensure Workato’s training is innovative and market-leading.Workato Genie - Design time

Requirements

Qualifications / Experience / Technical Skills

Instructional Design Expertise: Proven experience designing technical training for SaaS, automation, or AI products.
Technical Acumen: Ability to quickly learn and explain complex concepts (AI agents, workflows, KPIs, skills, knowledge bases).
Content Creation: Skilled in authoring tools (Articulate, Captivate, Camtasia, etc.) and multimedia production.
Collaboration: Experience working cross-functionally with Product, Engineering, and Customer Success teams.
Analytical Mindset: Use data and feedback to drive continuous improvement.
Communication: Excellent written and verbal communication skills.

Soft Skills / Personal Characteristics

At least 3+ years of instructional design experience, including curriculum development, e-learning, and multimedia content creation.
Experience with low-code/no-code platforms, automation, or AI-driven products.
Familiarity with Workato or similar integration/automation tools.
Knowledge of adult learning theory and instructional best practices.
Experience creating digital media (e.g. simulations, animated video, graphics, etc.)
Experience using data to inform continuous improvement
Experience developing training in a variety of delivery modalities (virtual, hands-on/experiential, instructor led, remote classroom, synchronous/asynchronous) for a variety of audiences

Original Job Description

Instructional Designer, Agentic AI

Palo Alto, California

About Workato

Why join us?

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

Business Insider named us an “enterprise startup to bet your career on”
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers

Responsibilities

Key Responsibilities:

Curriculum Design: Develop and maintain learning paths, courses, and microlearning modules focused on Agentic products (e.g., Agent Studio, Genies, AI Hub, Workato GO).
Content Development: Create instructional materials (videos, e-learning, documentation, job aids) that explain Agentic concepts, product features, and best practices.
Product Enablement: Collaborate with Product, Engineering, and Customer Success to ensure training aligns with product capabilities and roadmap.
Scenario-Based Learning: Design hands-on labs and real-world scenarios (e.g., building and managing Genies, configuring skills, leveraging knowledge bases) to drive practical understanding.
Assessment & Certification: Develop assessments, quizzes, and certification programs to validate learner proficiency.
Continuous Improvement: Gather learner feedback and analytics to iterate and improve instructional content.
Agentic Thought Leadership: Stay current with AI, automation, and agentic trends to ensure Workato’s training is innovative and market-leading.Workato Genie - Design time

Requirements

Qualifications / Experience / Technical Skills

Instructional Design Expertise: Proven experience designing technical training for SaaS, automation, or AI products.
Technical Acumen: Ability to quickly learn and explain complex concepts (AI agents, workflows, KPIs, skills, knowledge bases).
Content Creation: Skilled in authoring tools (Articulate, Captivate, Camtasia, etc.) and multimedia production.
Collaboration: Experience working cross-functionally with Product, Engineering, and Customer Success teams.
Analytical Mindset: Use data and feedback to drive continuous improvement.
Communication: Excellent written and verbal communication skills.

Soft Skills / Personal Characteristics

At least 3+ years of instructional design experience, including curriculum development, e-learning, and multimedia content creation.
Experience with low-code/no-code platforms, automation, or AI-driven products.
Familiarity with Workato or similar integration/automation tools.
Knowledge of adult learning theory and instructional best practices.
Experience creating digital media (e.g. simulations, animated video, graphics, etc.)
Experience using data to inform continuous improvement
Experience developing training in a variety of delivery modalities (virtual, hands-on/experiential, instructor led, remote classroom, synchronous/asynchronous) for a variety of audiences

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Instructional Designer

Edtech.com's Summary

Instructional Designer Full Description

Instructional Designer, Agentic AI

About Workato

Why join us?

Responsibilities

Requirements