Edtech.com's Summary

Custom Ink is hiring an Instructional Designer. The role involves designing and developing engaging sales and customer success training materials, including presentations, videos, and enablement resources, to enhance revenue team performance and learning retention. The Instructional Designer collaborates with cross-functional teams to ensure content aligns with product knowledge and training goals.

Highlights

Design and develop content for sales and customer success training programs.
Create pitch decks, presentations, job aids, battle cards, and microlearning videos.
Use authoring tools like Google Slides, Adobe Creative Suite, Canva, and Articulate/Rise.
Apply adult learning principles to ensure retention and engagement.
Partner with trainers, sales teams, and subject matter experts for content accuracy and relevance.
Maintain an organized repository of training materials for the revenue organization.
Assess content effectiveness and recommend improvements based on feedback.
Require 3+ years of experience in instructional design or learning development, preferably with sales training.
Measured on timely delivery, alignment with learning objectives, engagement, and learner feedback.
Up to 10% travel for facilitation, training, or team planning.

Instructional Designer Full Description

Instructional Designer

Virginia - Remote

Pennsylvania - Remote

Oregon - Remote

Ohio - Remote

North Carolina - Remote

Full time

Overview:

Workstyle: Remote
Reports to: Director, Sales Enablement
Travel Expectations: Up to 10% for facilitation, team planning, or in-market training
Physical Requirements/Demands: This is a primarily sedentary, home-based role that requires the ability to remain in a stationary position for extended periods while working at a computer. The role involves regular use of standard office equipment, such as a computer, keyboard, mouse, and telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

What we’re looking for:

We’re seeking a creative and detail-oriented Instructional Designer to bring training programs to life through high-impact learning materials and sales collateral. You’ll be instrumental in helping our revenue organization ramp faster, learn smarter, and engage more deeply through purposeful design. Ideal candidates will bring:

3+ years of experience in instructional design, content development, or learning & development. Experience with revenue or sales-specific training preferred.
Proficiency with design and authoring tools such as Google Slides, Adobe Creative Suite, Canva, or Articulate/Rise
Experience producing materials like presentations, pitch decks, job aids, battle cards, and microlearning videos
A strong understanding of adult learning principles and content structuring for retention and engagement
Excellent writing, editing, and visual storytelling skills
Strong collaboration and communication skills, with an ability to work cross-functionally with trainers, sales teams, and subject matter experts

What you’ll do:

Partner closely with the Curriculum Lead to design and develop content across all sales and customer success training programs
Create visually compelling and informative collateral, including pitch decks, presentations, one-pagers, FAQs, battle cards, and internal-facing enablement resources
Design and script training videos and asynchronous learning experiences tailored to different roles and formats (e.g., onboarding, refresher, role-specific learning)
Ensure all materials reflect current product knowledge, messaging, and best practices—adapting as needed based on input from subject matter experts
Align content deliverables with learning objectives, assessments, and broader enablement strategies
Maintain an organized, searchable repository of enablement assets for use across the revenue org
Collaborate with enablement partners to continuously assess content effectiveness and recommend improvements

How you’ll be measured:

Timely delivery and quality of instructional materials
Alignment of content with training goals and user needs
Engagement and usability of training and enablement resources
Feedback from learners and stakeholders on clarity, impact, and applicability
Contribution to overall enablement effectiveness, as evidenced by improved rep readiness and performance

How you’ll make a difference:

As an Instructional Design Specialist, you’ll transform ideas into impactful, actionable learning experiences that fuel the success of Custom Ink’s revenue teams. Your ability to craft clear, engaging content will directly support the growth and development of Inkers across all sales functions. By building resources that empower reps and scale knowledge, you’ll help ensure every customer interaction is informed, confident, and brand-aligned.

Cover letters are preferred (not required), Custom Ink values individuality, so use your judgment and write to us in your own voice.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Custom Ink will only consider applicants who reside in states where it is registered to do business as an employer. We are currently not registered in the following states: AK, AR, CT, HI, ID, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, ND, NH, NM, OK, RI, SD, UT, VT, WV, WY.

Original Job Description

Instructional Designer

Virginia - Remote

Pennsylvania - Remote

Oregon - Remote

Ohio - Remote

North Carolina - Remote

Full time

Overview:

Workstyle: Remote
Reports to: Director, Sales Enablement
Travel Expectations: Up to 10% for facilitation, team planning, or in-market training
Physical Requirements/Demands: This is a primarily sedentary, home-based role that requires the ability to remain in a stationary position for extended periods while working at a computer. The role involves regular use of standard office equipment, such as a computer, keyboard, mouse, and telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

What we’re looking for:

3+ years of experience in instructional design, content development, or learning & development. Experience with revenue or sales-specific training preferred.
Proficiency with design and authoring tools such as Google Slides, Adobe Creative Suite, Canva, or Articulate/Rise
Experience producing materials like presentations, pitch decks, job aids, battle cards, and microlearning videos
A strong understanding of adult learning principles and content structuring for retention and engagement
Excellent writing, editing, and visual storytelling skills
Strong collaboration and communication skills, with an ability to work cross-functionally with trainers, sales teams, and subject matter experts

What you’ll do:

Partner closely with the Curriculum Lead to design and develop content across all sales and customer success training programs
Create visually compelling and informative collateral, including pitch decks, presentations, one-pagers, FAQs, battle cards, and internal-facing enablement resources
Design and script training videos and asynchronous learning experiences tailored to different roles and formats (e.g., onboarding, refresher, role-specific learning)
Ensure all materials reflect current product knowledge, messaging, and best practices—adapting as needed based on input from subject matter experts
Align content deliverables with learning objectives, assessments, and broader enablement strategies
Maintain an organized, searchable repository of enablement assets for use across the revenue org
Collaborate with enablement partners to continuously assess content effectiveness and recommend improvements

How you’ll be measured:

Timely delivery and quality of instructional materials
Alignment of content with training goals and user needs
Engagement and usability of training and enablement resources
Feedback from learners and stakeholders on clarity, impact, and applicability
Contribution to overall enablement effectiveness, as evidenced by improved rep readiness and performance

How you’ll make a difference:

Cover letters are preferred (not required), Custom Ink values individuality, so use your judgment and write to us in your own voice.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

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