Edtech.com's Summary

CUNY School of Public Health is hiring an Instructional Designer (HEOa). The role involves supporting faculty, students, and staff with instructional technologies, designing and delivering training, administering the LMS, and enhancing online and hybrid course accessibility, including managing the transition from Blackboard to Brightspace.

Highlights

Provide daily support and troubleshooting for instructional systems and software used by faculty, students, and staff.
Design and develop online, hybrid, and in-person courses applying instructional design principles and accessibility standards.
Administer and maintain the Learning Management System (LMS), including user management, course setup, and troubleshooting.
Develop and deliver training and orientation sessions on instructional technologies and online teaching best practices.
Collaborate with subject matter experts and stakeholders to promote quality and accessible online education.
Knowledge of LMS platforms such as Blackboard and Brightspace is required.
Experience with Universal Design for Learning (UDL) and online quality standards like Quality Matters and OSCQR.
Bachelor's degree and four years of relevant experience required; Master’s degree in Instructional Design or related field preferred.
Strong communication skills and the ability to resolve technical issues promptly are necessary.
Compensation ranges from $68,004 to $75,456 with comprehensive CUNY benefits including health, retirement, and tuition waivers.

Instructional Designer (HEOa) Full Description

Instructional Designer (HEOa)

New York, NY

CUNY SCHOOL OF PUBLIC HEALTH

POSITION DETAILS

The CUNY Graduate School of Public Health and Health Policy is seeking a full-time Instructional Designer to assist faculty, students, and staff in effectively utilizing instructional systems, software, and programs. This role is essential for improving the quality and accessibility of online and hybrid courses, as well as facilitating the successful transition of courses from Blackboard to Brightspace. Responsibilities include providing daily support for instructional technologies, designing and delivering training, and collaborating with stakeholders to promote best practices in online education.

This position is eligible for a hybrid work schedule.

Key Responsibilities and duties include:

Support for Instructional Systems: Providing day-to-day support for users (faculty, students, staff) of instructional systems, software, and programs.
Training and Development: Assist with the development and delivery of training and orientation sessions on the use of instructional technologies and online teaching and learning.
LMS Administration: Administering and maintaining the Learning Management System (LMS), including user account management, course configuration, and report generation. This might involve troubleshooting technical issues, keeping up-to-date on LMS features, and supporting LTI integrations in partnership with CUNY CIS for Brightspace and the phase-out of Blackboard.
Instructional Design: Designing and developing online, hybrid, and in-person courses and other learning materials. This involves applying instructional design principles and practices, collaborating with subject matter experts, and incorporating multimedia tools.
Troubleshooting and Support: Troubleshooting technical issues related to the LMS and its integrated applications. This might also involve tracking problem reports and documenting resolutions.
Technical Support: Assisting with the technical aspects of academic technologies.
Accessibility: Developing educational programs and instructional materials that prioritize accessibility and follow Universal Design for Learning (UDL) principles and online quality standards such as Quality Matters and OSCQR (Open SUNY Course Quality Review) rubric.

QUALIFICATIONS

Bachelor's Degree and four years' relevant experience required.

Preferred Qualifactions:

Master’s degree in Instructional Design, Educational Technology, or a related field preferred.
Experience with Learning Management Systems (LMS) such as Blackboard, Brightspace, or Canvas.
Strong knowledge of online pedagogy, instructional design principles, and accessibility standards (e.g., WCAG).
Excellent written and verbal communication skills.
Ability to troubleshoot technical issues and provide solutions in a timely manner.

CUNY TITLE OVERVIEW

Supports and consults with faculty, students, and others in the use of instructional systems, software, and programs.

Provides day-to-day support for users of instructional systems
May supervise a College help desk related to academic technology, supervising and training staff
Designs, develops, and delivers training and orientation sessions on the use of instructional technologies
May serve as an administrator and/or account coordinator for one or more systems
Assists in demonstrating the practical application of computers and communications technology for classes and workshops for faculty or students
May track problem reports, troubleshoot reported issues, and document resolutions
Performs related duties as assigned.

Job Title Name: IT Academic Technology Specialist

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

$68,004 - $75,456

Salaries will conform to the upcoming PSC salary schedule as applicable.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates should provide a resume and cover letter.

Candidates must be legally authorized to work in the United States on a full-time basis.

Until further notice, work will be performed in a hybrid manner with 70% on-site presence.

CLOSING DATE

7/7/2025

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity.

EEO/AA/Vet/Disability Employer.

Job ID

30519

Location

CUNY School of Public Health

Original Job Description

Instructional Designer (HEOa)

New York, NY

CUNY SCHOOL OF PUBLIC HEALTH

Instructional Designer (HEOa)

POSITION DETAILS

This position is eligible for a hybrid work schedule.

Key Responsibilities and duties include:

Support for Instructional Systems: Providing day-to-day support for users (faculty, students, staff) of instructional systems, software, and programs.
Training and Development: Assist with the development and delivery of training and orientation sessions on the use of instructional technologies and online teaching and learning.
LMS Administration: Administering and maintaining the Learning Management System (LMS), including user account management, course configuration, and report generation. This might involve troubleshooting technical issues, keeping up-to-date on LMS features, and supporting LTI integrations in partnership with CUNY CIS for Brightspace and the phase-out of Blackboard.
Instructional Design: Designing and developing online, hybrid, and in-person courses and other learning materials. This involves applying instructional design principles and practices, collaborating with subject matter experts, and incorporating multimedia tools.
Troubleshooting and Support: Troubleshooting technical issues related to the LMS and its integrated applications. This might also involve tracking problem reports and documenting resolutions.
Technical Support: Assisting with the technical aspects of academic technologies.
Accessibility: Developing educational programs and instructional materials that prioritize accessibility and follow Universal Design for Learning (UDL) principles and online quality standards such as Quality Matters and OSCQR (Open SUNY Course Quality Review) rubric.

QUALIFICATIONS

Bachelor's Degree and four years' relevant experience required.

Preferred Qualifactions:

Master’s degree in Instructional Design, Educational Technology, or a related field preferred.
Experience with Learning Management Systems (LMS) such as Blackboard, Brightspace, or Canvas.
Strong knowledge of online pedagogy, instructional design principles, and accessibility standards (e.g., WCAG).
Excellent written and verbal communication skills.
Ability to troubleshoot technical issues and provide solutions in a timely manner.

CUNY TITLE OVERVIEW

Supports and consults with faculty, students, and others in the use of instructional systems, software, and programs.

Provides day-to-day support for users of instructional systems
May supervise a College help desk related to academic technology, supervising and training staff
Designs, develops, and delivers training and orientation sessions on the use of instructional technologies
May serve as an administrator and/or account coordinator for one or more systems
Assists in demonstrating the practical application of computers and communications technology for classes and workshops for faculty or students
May track problem reports, troubleshoot reported issues, and document resolutions
Performs related duties as assigned.

Job Title Name: IT Academic Technology Specialist

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

$68,004 - $75,456

Salaries will conform to the upcoming PSC salary schedule as applicable.

HOW TO APPLY

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates should provide a resume and cover letter.

Candidates must be legally authorized to work in the United States on a full-time basis.

Until further notice, work will be performed in a hybrid manner with 70% on-site presence.

CLOSING DATE

7/7/2025

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

Job ID

30519

Location

CUNY School of Public Health

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