Edtech.com's Summary

USAA is hiring an Instructional Developer Senior. The role involves collaborating with learning and development teams to design, develop, and program complex digital learning content and alerts within Claims Center systems, aiming to enhance operational performance and learning outcomes. The position requires applying instructional theories, managing technical standards, and continuously improving interactive learning assets under tight deadlines.

Highlights

Develops complex, interactive digital learning content incorporating multimedia, simulations, and graphic design.
Programs instructional alerts within the Claims Center (Guidewire) and Digital Adoption Platforms such as WhatFix or Walkme.
Maintains Instructional Development Technical Standards and ensures compliance with USAA branding guidelines.
Collaborates with L&D leaders and staff to identify learning needs, evaluate LMS gaps, and produce high-quality training materials.
Requires proficiency with Articulate 360, Adobe Creative Cloud suite, and solid understanding of learning management systems.
Minimum of 6 years of progressive instructional design experience, with preference for candidates having experience in property and casualty (P&C) claims environment.
Salary range: $85,040 - $162,550, with pay incentives based on corporate and individual performance.
Bachelor's degree or equivalent related experience is required.
Preferred candidates have 2 years’ experience with Guidewire claims adjustments and programming digital adoption tools.
USAA emphasizes values of honesty, integrity, loyalty, and service, supporting employees with comprehensive benefits and career development opportunities.

Instructional Developer Senior Full Description

Instructional Developer Senior

Job IDR0111627

Date posted08/21/2025

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Instructional Developer Senior, you will partner with L&D Leaders, the business, learning performance consultants, instructional designers and assigned L&D staff to and validate technical learning requirements. Under strict timelines, develops complex learning interactive, online content applying varies instructional theories and principles. Assesses the learning outcomes to be developed, understands the performance expectations and gaps, and assists in deriving the appropriate learning solution.

The selected candidate will be responsible for consultation on and programming of instructions and alerts within the Claims Center (Guidewire) and Training Environments. These alerts will be programmed within a Digital Adoption Platform for the consumption of member contact employees and learners. The alerts and content designed to enhance operational performance and accelerate training must be clear, timely, and accurate.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in the following locations: San Antonio, TX, Phoenix, AZ, Tampa, FL, Plano, TX, Colorado Springs, CO or Chesapeake, VA.

Relocation assistance is not available for this position.

What you'll do:

Connects with learning communities (internal and external to USAA) to learn and stay informed of new ways to build digital assets that enable agile, lean, and flexible development methods and techniques. Informs team and continually works to improve digital offerings that attract and appeal to learning in the moment, learning an aspect of a new job, or a new aspect of a current job.
Develops and maintains the Instructional Development Technical Standards & Guidelines and communicates updates to the team.
Oversees the authoring and development of interactive digital learning assets incorporating video, media, games, simulations, animations, graphic/visual design (UI, UX), as appropriate, to engage, challenge, and positively influence the learner experience and improve learning outcomes.
Continuously identifies enhancements, improvements, fixes to the development and implementation of engaging system and conversation simulations/emulations using USAA approved tool sets.
Evaluates and identifies the gaps from one Learning Management System to another, recommends a solution for filling the gaps, to include identifying an alternative approach.
Ensures that all graphics for digital applications adhere to USAA branding guidelines and meets customer needs.
Designs and develops high-level intermediate to complex technology-related training content.
Partners with L&D staff and Leaders to establish production ratios for the development of digital learning deliverables based on complexity and requirements in a rapid, agile manner.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor’s degree OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of a degree.
6 years progressive experience in instructional design and development to include taking complex learning topics and writing content/developing graphics to make them consumable and easy to understand.
Demonstrated strong organizational skills, project management skills, multitasking and flexibility.
Demonstrated advanced experience using Articulate 360, Adobe Creative Cloud (Audition, Dreamweaver, Photoshop, Acrobat, Premier Pro, After Effects, Illustrator), and similar tools.
Solid understanding of learning management systems (LMS) and how they host, distribute, track, and report learning solutions.
Proficient knowledge and skill utilizing learning and development technologies with the ability to transfer knowledge and quickly learn new technology.

What sets you apart:

2 years of experience adjusting or managing Claims within Guidewire.
2 years of experience programming within digital adoption tools to include WhatFix or Walkme.
2 years of experience adjusting and/or leading in a P&C Claims environment.
U.S. military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $85,040 - $162,550.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Original Job Description

Instructional Developer Senior

Job IDR0111627

Date posted08/21/2025

Why USAA?

The Opportunity

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in the following locations: San Antonio, TX, Phoenix, AZ, Tampa, FL, Plano, TX, Colorado Springs, CO or Chesapeake, VA.

Relocation assistance is not available for this position.

What you'll do:

Connects with learning communities (internal and external to USAA) to learn and stay informed of new ways to build digital assets that enable agile, lean, and flexible development methods and techniques. Informs team and continually works to improve digital offerings that attract and appeal to learning in the moment, learning an aspect of a new job, or a new aspect of a current job.
Develops and maintains the Instructional Development Technical Standards & Guidelines and communicates updates to the team.
Oversees the authoring and development of interactive digital learning assets incorporating video, media, games, simulations, animations, graphic/visual design (UI, UX), as appropriate, to engage, challenge, and positively influence the learner experience and improve learning outcomes.
Continuously identifies enhancements, improvements, fixes to the development and implementation of engaging system and conversation simulations/emulations using USAA approved tool sets.
Evaluates and identifies the gaps from one Learning Management System to another, recommends a solution for filling the gaps, to include identifying an alternative approach.
Ensures that all graphics for digital applications adhere to USAA branding guidelines and meets customer needs.
Designs and develops high-level intermediate to complex technology-related training content.
Partners with L&D staff and Leaders to establish production ratios for the development of digital learning deliverables based on complexity and requirements in a rapid, agile manner.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor’s degree OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of a degree.
6 years progressive experience in instructional design and development to include taking complex learning topics and writing content/developing graphics to make them consumable and easy to understand.
Demonstrated strong organizational skills, project management skills, multitasking and flexibility.
Demonstrated advanced experience using Articulate 360, Adobe Creative Cloud (Audition, Dreamweaver, Photoshop, Acrobat, Premier Pro, After Effects, Illustrator), and similar tools.
Solid understanding of learning management systems (LMS) and how they host, distribute, track, and report learning solutions.
Proficient knowledge and skill utilizing learning and development technologies with the ability to transfer knowledge and quickly learn new technology.

What sets you apart:

2 years of experience adjusting or managing Claims within Guidewire.
2 years of experience programming within digital adoption tools to include WhatFix or Walkme.
2 years of experience adjusting and/or leading in a P&C Claims environment.
U.S. military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $85,040 - $162,550.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Let me find your next job.

Thanks - you're signed up.

Instructional Developer Senior

Edtech.com's Summary

Instructional Developer Senior Full Description

Instructional Developer Senior

Simulation Developer/Instructional Designer (Bilingual Preferred)

Instructional Design Specialist

Instructional Designer - Organizational Readiness

Client Learning Designer

Instructional Designer (Contract)