Intervention and Support Services Counselor

Title: Intervention and Support Services Counselor

Employee Classification: Counselor

Campus: University of North Texas - Dallas

Division: DAL-Enrollment Mgmt & Student Aff

SubDivision-Department: DAL-Dean of Students

Department: DAL-Dean of Students-520000

Job Location: Dallas

Salary: Commensurate with experience

FTE: 1.000000

About Us - Values Overview:Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
Department SummaryAs a department within Student Affairs, the University of North Texas at Dallas Counseling & Wellness Center offers services to all enrolled students. The UNT Dallas Counseling & Wellness Center provides short-term individual counseling, group counseling, wellness programming, crisis intervention, and case management services. The UNT Dallas Counseling & Wellness Center offers an holistic approach to providing services to students, and is committed to creating a safe, welcoming, and confirming environment for all.
Position OverviewThe University of North Texas at Dallas invites applications for the position of Intervention and Support Services Counselor.

The Intervention and Support Services Counselor plays a critical role in supporting student well-being, safety, and academic success by serving as a first responder to students navigating mental health crises, behavioral concerns, or complex life challenges. This position provides timely crisis response, coordinates care, and connects students with appropriate university and community-based resources.

This non-clinical, student-facing role focuses on proactive intervention and support. The Counselor manages a dynamic caseload of students of concern, assists in navigating campus systems, and provides follow-up to ensure continuity of care. The role works closely with Counseling & Wellness staff, the CARE Team, Student Affairs partners, and external providers to ensure a wraparound response to student needs.
Minimum QualificationsMaster's degree in Psychology, Counseling, Clinical or Educational Psychology or related field. Must be licensed by the State of Texas or have the ability to obtain appropriate licensure within twenty-four months of employment.
Knowledge, Skills and AbilitiesKnowledge of case management principles, including assessment, care coordination, follow-up, and referral processes within higher education or human services settings.Understanding of behavioral health issues and crisis intervention strategies, including risk assessment and response protocols.Knowledge of campus and community resources, support services, and systems of care relevant to college student populations.Strong interpersonal, oral, and written communication skills, with the ability to communicate effectively and empathetically with diverse populations, including students, faculty, and staff.Demonstrated ability to work independently and collaboratively in a fast-paced, team-oriented environment while managing a dynamic caseload.Ability to establish and maintain professional, ethical, and respectful working relationships across a range of departments and disciplines.Proficient organizational and time management skills, including the ability to maintain accurate documentation and manage multiple priorities.Knowledge of FERPA, HIPAA, and confidentiality standards applicable to student support services.Understanding of safety and crisis response protocols in a university or comparable setting.
Preferred QualificationsExperience providing case management or crisis intervention services in a university, college, or comparable setting.Background in clinical counseling, social work, or behavioral health services, particularly with young adult populations.Experience supporting individuals with co-occurring mental health and substance use concerns, including making appropriate referrals and coordinating follow-up care.Demonstrated ability to respond to students in distress, including those experiencing mental health crises, food/housing insecurity, or safety concerns.Strong assessment skills and a trauma-informed approach to working with a diverse and historically underserved student population.Experience collaborating with multi-disciplinary teams (e.g., CARE/BIT teams, student affairs professionals, faculty) in support of student success.Familiarity with FERPA, HIPAA, and relevant laws and ethical guidelines governing student support and behavioral health services.
Required License/Registration/CertificationsMaster’s degree in Social Work, Psychology, or related mental health field REQUIRED.Must hold an active Texas license in one of the following areas or be eligible to obtain licensure within 24 months of employment in one of the following:

Licensed Professional Counselor (LPC or LPC-A)Licensed Clinical Social Worker (LCSW or LMSW in clinical supervision)Licensed Marriage and Family Therapist (LMFT or LMFT-A)Licensed Psychological Associate (LPA)
Job Duties:Provides timely and comprehensive case management for students experiencing varying levels of concern or crisis, including academic distress, financial hardship, mental health challenges, safety concerns, and social/family disruptions. Coordinates care plans, follows up regularly, and ensures continuity of support.Conducts assessments and triages student concerns to appropriate university and/or community resources. Facilitates referrals, warm hand-offs, and care coordination for students navigating complex systems.Serves as a core member of the UNT Dallas CARE Team and participates in Behavioral Intervention Team (BIT) meetings. Provides updates on cases, offers expertise in behavioral health, and collaborates on action plans for students of concern.Supports and implements wellness outreach, prevention education, and early intervention efforts on campus, in collaboration with the Counseling & Wellness team. Co-develops training and awareness initiatives for students, staff, and faculty related to recognizing and responding to students in distress.Maintains accurate, timely, and confidential documentation in accordance with departmental standards, FERPA, and other applicable laws and policies. Participates in data tracking and reporting related to case management trends.Assists students in identifying and navigating both on-campus and off-campus support services. When appropriate, advocates on behalf of students to reduce barriers to care and increase access to needed resources.Supports the Assistant Director of Counseling and Wellness with special projects, presentations, and department initiatives. May assist with supervision of interns or graduate assistants as needed.Participates in university committees, division-wide initiatives, professional development opportunities, and other duties as assigned.
Physical Requirements:Communicating with others to exchange information.Sedentary work that primarily involves sitting/standing.Repeating motions that may include the wrists, hands and/or fingers.
Environmental Hazards:No adverse environmental conditions expected.
Work Schedule:Monday- Friday (8:00 am – 5:00 pm), some evenings and Saturday availability required
Driving University Vehicle:No
Security Sensitive:This is a Security Sensitive Position.
Special Instructions:Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
Benefits:For information regarding our Benefits, click here.
EEO Statement:The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.