University of Kentucky
IS Technical Support Specialist II
🇺🇸 Lexington, KY
🕑 Full-Time
💰 $19 - $31 per Hour
💻 Other
🗓️ July 18th, 2025
Edtech.com's Summary
- Provide front-line technical support for iPad-based testing and real-time issue resolution.
- Serve as primary liaison to the Disability Resource Center for ADA-compliant testing accommodations.
- Support EPIC software on desktops and workstations in nursing simulation labs.
- Assist faculty and students with digital exam navigation, device setup, and system readiness.
- Participate in ongoing professional development and contribute to academic technology initiatives.
- Required education: Bachelor’s degree (BS) with at least 1 year of related experience.
- Preferred: BA plus 2 years of experience with Apple iPad products and EPIC proficiency.
- Salary range: $19.18 to $30.68 per hour for full-time staff position (Grade 43).
- Physical requirements include the ability to sit or stand for long periods and lift up to 25 lbs.
- Work schedule: Monday to Friday days, with occasional evenings or weekends.
IS Technical Support Specialist II Full Description
Requisition Number | RE50940
Working Title | IS Technical Support Specialist II
Department Name | 7E100:NURSING INSTRUCTION
Work Location | Lexington, KY
Grade Level | 43
Salary Range | $19.18-30.68/hour
Type of Position | Staff
Position Time Status | Full-Time
Required Education | BS
Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience | 1 yr
Required License/Registration/Certification | None
Physical Requirements | The ability to sit or stand for long periods of time. The ability to lift and carry up to 25 lbs.
Shift | Days Monday – Friday with an occasional evening or weekend.
Job Summary
The College of Nursing is seeking an IS Technical Support Specialist II. This position is responsible for providing front-line support for all iPad-based testing, troubleshooting technical issues in real-time, and ensuring a smooth, secure, and equitable testing environment for all students. The specialist will also serve as the primary liaison to the Disability Resource Center (DRC), coordinating and implementing testing accommodations in compliance with ADA and institutional policies.Additionally, the position supports the EPIC on desktops and workstations in the simulation lab experiences. This role will assist faculty and students in navigating digital exams, managing device setup, and ensuring system readiness. The specialist will be expected to participate in ongoing professional development and contribute to institutional service initiatives related to academic technology, digital accessibility, and student support. Strong technical, communication, and problem-solving skills, as well as a commitment to access, and continuous learning are required.
Skills / Knowledge / Abilities | NA
Does this position have supervisory responsibilities? | No
Preferred Education/Experience | BA plus 2 years of experience with Apple iPad products. Efficient with EPIC.
Deadline to Apply | 07/27/2025
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
- * How many years of paid work experience do you have in technical support in an academic setting?
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