Rutgers University
IST Customer Support Analyst I
Edtech.com's Summary
- Provides tiered support for OIT services to faculty, staff, and guests via multiple channels.
- Coordinates training and updates support documentation for OIT services.
- Leads and coaches student staff to ensure consistent support experience.
- Troubleshoots technical issues, diagnoses problems, and escalates when necessary.
- Offers advanced support for non-traditional NetIDs, guest accounts, and Mailman.
- Requires knowledge of Microsoft Suite, Active Directory, Remote Support Software, VPN, VoIP, wireless networks, Citrix, antivirus software, and call logging.
- Minimum of a Bachelor’s Degree plus four years of IT customer support experience, or equivalent education and training.
- Preferred experience includes technical support in a university IT environment and leadership of student staff.
- Salary range from $39.04 to $55.86 per hour, with final offer based on qualifications and experience.
- Full-time position under the HPAE 5094 union with eligibility for hybrid work arrangements.
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