LearnUpon
IT Administrator
Edtech.com's Summary
- Oversee ticketing system and build automated solutions to reduce repetitive requests.
- Manage Salt Lake City wired and wireless network infrastructure.
- Administer the full lifecycle of US-based macOS devices including provisioning and user access.
- Maintain audio/visual equipment for seamless hybrid meetings.
- Troubleshoot complex issues within Mac environments and SaaS applications such as Google Workspace and Slack.
- Experience required in macOS administration and standard SaaS technology stacks.
- Strong networking fundamentals and ability to troubleshoot wired and wireless connectivity.
- Preferred skills include macOS MDM administration, information security knowledge, networking certifications, IAM experience, and scripting abilities.
- Compensation includes a competitive salary, company ESOP, 25 days PTO plus holidays, private health insurance, 401k, parental benefits, and opportunities for working abroad.
- Responsible for supporting the IT needs of global teams across multiple office locations.
IT Administrator Full Description
LearnUpon is looking for an IT Administrator to join our team in Salt Lake City. This is a full time hybrid role, working 3 days per week from LearnUpon's Salt Lakeâs City office.
LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals â all through a single, powerful solution.
With offices in Dublin (our HQ), Belgrade, Philadelphia, Salt Lake City and Sydney, we are a global team with lots of diverse cultures, backgrounds, and experiences that puts our customers' experience at the heart of everything we do. Our culture fosters an open, collaborative and supportive environment where our accomplishments are celebrated and encouraged. We're always striving for the best solution (not the easy one). Weâre proud of our success and weâre humble and hungry to achieve more.
Our IT Team is responsible for maintaining the hardware, software and networks that all LearnUpon employees use. The role ranges from cloud systems administration, to scripting and automation, to operating systems maintenance to network troubleshooting. This is a generalist role, and an ideal opportunity to broaden your IT skills.
You will be based in our Salt Lake City Office and will be the IT Team point of contact in the office, powering the success of our global teams. If you like troubleshooting all sorts of technical issues, have some macOS administration experience, and are genuinely interested in solving people's technical problems, this is the role for you!
What will I be doing?
- Overseeing our ticketing ecosystem, triaging and addressing requests whilst identifying and building automated solutions to deflect repetitive ticket types.
- Managing our Salt Lake City wired and wireless infrastructure, ensuring always-on connectivity for our staff.
- Managing the full lifecycle of our US-based macOS fleet - from provisioning using our third-party provider to granular user access management.
- Refining and maintaining our A/V capabilities to make hybrid meetings feel seamless and professional.
- Working with the wider IT team to automate repetitive tasks through integrations, AI and tooling that saves the team hours of manual work.
- Troubleshooting complex issues across our Mac environment and the diverse SaaS stack our team relies on daily.
What skills do I need?
- Youâve macOS administrator experience and demonstrable time spent under the hood of macOS.
- Youâve experience administering standard SaaS tech stack (Google Workspace, Slack, etc.)
- Youâre approachable, trustworthy, and genuinely enjoy solving problems for others.
- Youâre comfortable with the physical side of IT - whether itâs tracing a cable, assembling a rack, or fine-tuning an A/V setup.
- You understand networking fundamentals and can troubleshoot wired and wireless connectivity issues with confidence.
Donât worry if you donât tick every box in order to apply, weâre always happy to review applications and take all experience into consideration. We do our best to provide feedback where we can!
Not required but considered a big plus
- macOS-specific MDM admin experience (e.g. Jamf, Kandji).
- Youâve hands-on experience managing Apple devices at scale.
- Information Security experience (e.g. awareness / experience in relevant security controls required by ISO 27001 and SOC II).
- Networking certifications or experience in WiFi and/or wired network design & troubleshooting.
- IAM experience/certification (e.g. Okta, OneLogin, etc.).
- Scripting experience in Bash, Python, etc.
Why work with us?
- Competitive salary and company ESOP
- 25 daysâ PTO, plus 10 public holidays, 1 annual wellness day and 1 floating day
- Private health insurance and company 401k
- Parental benefits, including up to 26 weeksâ paid maternity leave, 4 weeksâ paid paternity leave, and coaching support for new parents
- Up to 4 weeksâ per year working abroad (role eligibility applies)
- Clear career progression opportunities â take LearnUpon where you think it can go
- A collaborative and supportive environment with regular team events
What is the Hiring Process?
Our typical process generally works as follows:
- Qualified applicants will be invited to schedule a screening call.
- Successful candidates will then be invited to a series of practical interviews.
- Finally, candidates will have a short interview with a member of our C-Suite Team.
- The successful candidate will be contacted with an offer to join our team.
LearnUpon is an Equal Opportunities Employer.
We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.
Visit our Careers site to find out more about working for LearnUpon, and check us out on Instagram.
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