IT Business Analyst @ Eastern Washington University

Edtech.com's Summary

Eastern Washington University is hiring an IT Business Analyst. The role involves performing consulting, needs assessments, and business analysis to optimize technical processes and systems, documenting procedures, and resolving operational issues for selected IT systems within a collaborative team setting.

Highlights

Conducts needs assessments and business analysis to define requirements and optimize IT systems.
Documents processes and procedures for current and future systems and services.
Identifies and troubleshoots operational problems in IT systems.
Coordinates small to medium IT projects, managing schedules, resources, and communication with stakeholders.
Requires proficiency with business productivity suites and source control tools.
Bachelor’s degree in computer science, information technology, or related field required; experience may substitute for education.
Minimum two years’ experience implementing or managing systems and one year in business/process analysis.
Preferred qualifications include professional business analysis certifications and SQL development experience.
Salary ranges from $72,816 to $95,568 depending on education and experience, plus comprehensive benefits including health insurance, retirement, tuition waivers, and other perks.
Part of a four-person team reporting through multiple management layers up to the Chief Information Officer.

IT Business Analyst Full Description

Jobs at Eastern Washington University

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Please see Special Instructions for more details.

It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.

Required documentation includes all of the items listed below.

Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter.
Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
Complete the online application form and respond to the online questions, if applicable.
Mission Statement Response - EWU’s mission is to provide an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. We are committed to serving first-generation, Pell-eligible students. How would you contribute to this mission?
Please do not upload resumes that include photos of yourself.

Posting Details

Working Title	IT Business Analyst
Posting Number	2025052CP

Position Information

Classification Code	482BA
RCW Exemption Criteria	No Exemption
EWU Position Number	C99826
CUPA Code
FLSA	Non-Exempt
Bargaining Unit	BU 1
% Full Time	100
Salary / Wage Range	03IT
Salary Information	The salary for this position is $72,816 (minimum) up to $95,568 top salary being offered. Where the hired candidate will begin within this range is dependent on education, experience, and skills.
Anticipated Start Date
Term of Appointment	12
Location	Cheney
County	Spokane
Project Description
Project Duration
Background Check	Yes - Both
Responsible HR User	Saundra Godin
Responsible HR User Email address	sgodin@ewu.edu

Position Details

Job Summary	We are currently seeking skilled and team-oriented applicants for the following position: IT Business Analyst Information Technology (IT) provides information resources and technology services to the entire campus community supporting the academic mission. IT also provides technical assistance in the design, acquisition, installation, and maintenance of the campus systems, media, and telecommunications infrastructure, including; desktop computer equipment; institutional databases; enterprise-wide applications; technology-equipped classrooms, distance learning classrooms, telecommunications systems; centralized access to a campus-wide software library, remote online services, open-access and program-specific computer labs, consulting, training, and user support. Information Technology assists University leadership in strategic planning for technology initiatives that strengthen both efficiency and effectiveness. The IT Business Analyst position performs consulting, needs assessments, and process and business analysis leading to technical process and system optimization. This position documents processes and procedures for existing and future systems/services. This position also identifies and resolves operational problems of selected IT systems. This position is part of a four-person team and reports to the Project Management and Business Analyst Supervisor. The Project Management and Business Analyst Supervisor reports to the Senior Manager for Enterprise Application Services. The Senior Manager for Enterprise Application Services reports to the Chief Information Officer (CIO). The salary for this position is $72,816 (minimum) up to $95,568 top salary being offered. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/. Applications are open and accepted until recruitment is closed. Screening of applications will begin on Wednesday, December 3, 2025. A three-day notice will be provided prior to closure of recruitment. All materials will be held in strictest confidence; references will not be contacted until candidates have been notified. Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.
About Eastern Washington University	Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region’s polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds. Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a ’24-’25 College of Distinction (CoD). Money magazine recently named EWU as one of its Best Colleges in America 2024. Tribal Land Acknowledgement At Eastern Washington University, we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe, Coeur d’Alene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the cultural heritage and traditional ethnological knowledge of the land. Native American heritage is woven into the fabric of our institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students, staff, faculty, and the Eastern Washington community. At EWU, we are committed to reflecting on and acknowledging the historical injustices of genocide and the forced removal of tribal peoples and all our relatives. EWU recognizes and honors tribal sovereignty and government to government relationships with tribes. From here forward, EWU will remain committed to supporting, honoring, and recognizing the Native American community and the dynamic contributions that are shared with our university.
Equal Opportunity Statement	EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Conditions of Employment	This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. Sponsorship is not available for this position at this time. All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs. This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement: https://in.ewu.edu/hr/wp-content/uploads/sites/40/2025/05/WFSE-EWU-CBA-Barg.-Units-1-and-2-2025-2027_2024-12-02.pdf After starting employment, employees will complete the required training via Canvas. Workplace Belonging training will be available on December 1st and should be completed by March 31st, 2026. *Note*: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.
Physical Demands	Ability to lift 15 pounds regularly and up to 50 pounds occasionally. Ability to bend, kneel, stoop, reach, and sit as needed for office and computer work. Wrist and hand movements required as needed for keyboarding. Ability to be mobile campus wide for appropriate business needs. Optional: Contact Saundra Godin in Human Resource Services at sgodin@ewu.edu to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical and mental demands.
Pre-Placement Physical	No
Hearing Test	No
Medical Monitoring Post Hire	No
Protective Equipment	University, local, regional and state mandates for public and personal protection should be followed as needed.
Required Qualifications	Bachelor’s degree in computer science or information technology or related discipline required. Substantial experience may be substituted for formal education. Two years of experience implementing, managing, and/or administering systems. One year of recent professional experience performing business, process and systems analysis, requirement definition, and/or documentation. Demonstrated ability to apply a responsive and flexible approach that is supportive of the needs including universal access of our students, faculty, staff and the public.
Preferred Qualifications	Professional certifications in Business Analysis. Two years of experience developing in SQL. Experience in using a well-structured life cycle management process for implementation of changes in applicable systems, including experience with project management and configuration management processes. Knowledge and experience working in higher education and/or financial environment with areas dealing with information systems management and support systems.
Other Skills and Abilities	Ability to analyze and resolve technical problems using existing methods Ability to learn how to assess, design, develop, test, implement, operate and maintain new and existing IT systems Ability to analyze, develop, and refine functional and non-functional requirements Ability to identify and use existing tools and practices for information management and technology product design and development Competence with business productivity suites Ability to work independently and incorporate feedback from supervisor and senior staff into final deliverables Ability to prioritize and work on multiple tasks simultaneously in a fast-paced environment Ability to effectively communicate in both spoken and written form to diverse constituencies, both technical and non-technical Ability to plan, schedule and coordinate tasks, projects, and workload in collaboration with project manager, senior staff, and supervisor Ability to create and maintain documentation for application/service support, disaster recovery and business continuity based on current accepted IT and departmental practices Ability to collaborate with senior colleagues and supervisor to develop, publish, administer and promote policies, procedures and standards for the department and institution Ability to work with source control tools
Work Schedule Type	Regular
Work Schedule	Eight hours M-F between 7:00 am – 5:00 pm, may work weekends or an alternate schedule as notified by supervisor. With approval from the supervisor, may occasionally flex schedule.
Posting Date	11/26/2025
Open Until Further Notice	Yes
Closing Date
Screening to Begin	12/03/2025
Special Instructions to Applicants	It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process. Required documentation includes all of the items listed below. Attach a detailed cover letter in which you explain *how* you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter. Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application). Complete the online application form and respond to the online questions, if applicable. Mission Statement Response - EWU’s mission is to provide an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. We are committed to serving first-generation, Pell-eligible students. How would you contribute to this mission? Please do not upload resumes that include photos of yourself.
Application Types Accepted	Profile

Job Duties

% of Time

Responsibility / Duty

The total of all responsibilities/duties equals 100%

Analyst Duties. Provides analysis support for various business units and systems.

Task(s):

Works with stakeholders in conducting and defining needs assessments, configuration specifications, and business analysis, reporting, and alerting requirements; follows structured processes to determine requirements using various types of models or diagrams.
Analyzes requested system functionality to identify risks and gaps, which includes providing alternative solutions and making recommendations within scope of generally accepted Business Analysis and learned practices
Identifies and creates documentation for systems and users with review from supervisor or senior colleagues
Working with staff and stakeholders performs testing and quality assurance.
Provides maintenance and operations support of assigned systems
Troubleshoots, diagnoses, and resolves minor operational problems that affect supported business units, departments, software modules, and technology areas.
Uses existing processes to analyze, evaluate and fully determine the issues and tasks at hand.

Outcome: Elicits business requirements from business stakeholders and translates requirements into functional and technical requirements to create technological solutions.

Essential Function Indicator

Yes

% of Time
Responsibility / Duty	Project Coordination. Provides project coordination for multiple, routine, small to medium sized IT projects for various business units and systems. Task(s): Coordinate project management activities, resources, equipment and information in collaboration with supervisor or project manager Break projects into achievable actions and set timeframes Liaise with clients to identify and define requirements, scope and objectives As defined by supervisor or project manager, communicate tasks to internal teams and assist with schedule management Make sure that clients’ needs are met as projects evolve Monitor project progress and communicate any issues to supervisor or project manager that arise Act as the point of contact and communicate project status to all participants Work with the Project Manager to eliminate blockers Create and maintain comprehensive project documentation, plans and reports with spot checking from supervisor or project manager Assist with conducting quality assurance tests to ensure standards and requirements are met Outcome: Helping business units deliver IT projects to support institutional goals.
Essential Function Indicator	Yes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Ability to lift 15 pounds regularly and up to 50 pounds occasionally.
- Yes
- No
* Ability to bend, kneel, stoop, reach, and sit as needed for office and computer work.
- Yes
- No
* Wrist and hand movements required as needed for keyboarding.
- Yes
- No
* Ability to be mobile campus wide for appropriate business needs.
- Yes
- No

Applicant Documents

Required Documents

Cover Letter
Resume
Mission Statement Response

Optional Documents

DD214 Form

Human Resources

314 Showalter Hall
Cheney, WA 99004

© 2023 Eastern Washington University
EWU expands opportunities for personal transformation through excellence in learning.

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Original Job Description