IT Client Support Professional

🇺🇸 Raleigh, NC

🕑 Full-Time

💰 $75K

💻 Information Technology

🗓️ May 23rd, 2025

Edtech.com's Summary

NC State University is hiring an IT Client Support Professional. The role involves supporting software and hardware in Apple and Windows environments across the Libraries, and managing incidents and service requests. The position also requires troubleshooting hardware, facilitating communication between tech experts and clients, and refining support workflows.

Highlights

Responding to incidents and service requests for software and hardware issues.
Providing computer hardware support including troubleshooting and repairs.
Facilitating communication between technical experts and clients.
Using centralized computer management systems like Microsoft Active Directory, MECM, JAMF, or Apple School.
Minimum compensation of $74,618.
Bachelor's degree and relevant IT experience required.
Preferred experience in higher education environments and using ServiceNow.