Edtech.com's Summary

University of Central Florida is hiring an IT Client Support Specialist II for its Student Labs team in Orlando, Florida. The onsite role provides technical support and technology lending services to students, faculty, and staff through walk-in, phone, email, virtual, and desk-side channels. The specialist also helps train and mentor student employees and supports the services that underpin teaching, learning, and research.

Highlights

Provide technical support for hardware, software, and technology issues through walk-in, phone, email, virtual, and desk-side channels.
Configure, install, troubleshoot, and maintain computers, peripherals, and university-supported software.
Support and administer endpoint management tools including Microsoft Intune, Microsoft Endpoint Configuration Manager, Active Directory, Jamf, and DHCP.
Run daily technology lending operations so equipment is properly distributed, maintained, and supported.
Guide and train student employees, and create knowledge base articles and technical documentation for users.
Use ServiceNow to manage incidents, requests, changes, and problems against service level objectives.
High school diploma and six or more years of relevant experience, or a bachelor's degree and two or more years of relevant experience.
Hourly range of $23.33 to $23.59 for an onsite, full-time role, with occasional after-hours or weekend support.

IT Client Support Specialist II Full Description

IT Client Support Specialist II

Job requisition id: R114411

Main Campus, Orlando, Florida

Staff | Full time

Department: UCF IT

Unit: ESD- Student Labs

Work Schedule: Monday - Friday 8:00 AM - 5:00 PM

Type of Appointment: Regular

Closing at: Oct 22 2026 - 12:00am EDT

University Operations

The University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

The Opportunity

The UCF IT division within University Operations is seeking an experienced IT Client Support Specialist II to provide technical support and technology lending services to students, faculty, and staff. This position delivers customer-focused IT support across multiple service channels, including walk-in, phone, email, virtual, and desk-side support. The successful candidate will troubleshoot hardware and software issues, manage technology lending operations, assist with training and mentoring staff, and support technology services that enhance the university community's teaching, learning, and research experience.

Responsibilities

Provide direct technical support for hardware, software, and technology-related issues through walk-in, phone, email, virtual, and desk-side support channels.
Configure, install, troubleshoot, and maintain computers, peripherals, software applications, and university-supported technologies.
Support and administer endpoint management tools, including Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), Active Directory, Jamf, and DHCP.
Assist with the daily operations of technology lending services, ensuring equipment is properly distributed, maintained, and supported.
Provide leadership and guidance to student employees and assist with onboarding, training, coaching, and operational support as directed.
Create and maintain knowledge base articles, technical documentation, procedures, and user support resources.
Educate users on university technologies, software applications, and equipment usage to promote technology adoption and self-service support.
Serve as a backup for test scoring operations, including support for Scantron systems and Student Perception of Instruction (SPoI/SPI) survey processes.
Utilize ServiceNow to support incident, request, change, and problem management processes while meeting established service level objectives.
Participate in mission-essential and emergency support activities, including occasional after-hours, weekend, holiday, or campus closure support as needed.

Minimum Qualifications

High School Diploma or Equivalent and 6+ years of relevant experience or a Bachelor's degree and 2+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications

Experience providing technical support for desktop hardware, software applications, and end-user technology services.
Experience troubleshooting and resolving customer technology issues in a professional environment.
Strong customer service, communication, and problem-solving skills.
Ability to work effectively in a fast-paced, team-oriented support environment.
Experience using Microsoft Windows operating systems and common productivity applications.
Experience working in technology support, service desk, or client services environment.
Experience supporting technology lending programs, inventory management, or equipment checkout services.
Familiarity with Microsoft Intune, Active Directory.
Experience with utilizing ServiceNow or similar IT service management platforms.
Experience creating technical documentation, knowledge base articles, and user training materials.
Experience training, mentoring, or leading employees or part-time staff.

Special Instructions to the Applicants

The anticipated hourly range for this position is $23.33-$23.59. The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes.

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.

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Edtech.com's Summary

IT Client Support Specialist II Full Description

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