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The University of Georgia
IT Professional Associate
Higher Ed
Help Desk
Edtech.com's Summary
The University of Georgia is hiring an IT Professional Associate for the IT Services unit of the Grady College of Journalism and Mass Communication in Athens. The role diagnoses and resolves hardware, software, and network issues and supports networked Windows and MacOS desktops for individual users and labs. It reports to the college IT Manager and also covers classroom A/V support.
Highlights
- Install, standardize, and troubleshoot Windows and MacOS desktop systems in a complex office and lab environment.
- Assist faculty and staff with questions about IT use, including MS Office, Adobe Creative Cloud, and email clients.
- Support classroom A/V maintenance and troubleshooting, and serve as the primary contact for faculty and staff preparing for special events and presentations.
- Assist with imaging and configuring hardware for deployment, joining PCs to the domain, and some Group Policy configuration.
- Help manage the college’s IP addresses, print server, and MDT applications repository.
- Reserve and maintain the college’s checkout laptops and portable projectors, and move computer systems for office relocations.
- High school diploma or equivalent and two years of related experience, with the ability to lift up to 25 pounds.
- Full-time role at $45,000 to $50,000 with a typical 8 a.m. to 5 p.m. schedule.
IT Professional Associate Full Description
IT Professional Associate
Information Technology Services, Grady College of Journalism and Mass Communication, University of Georgia | Athens, GA
Posting Number S15904P | Classification title: IT Support Technician II | Full time, benefits eligible
Advertised salary: $45,000 - $50,000
Typical schedule: 8 a.m. - 5 p.m. | Proposed starting date: 12/06/2026 | Open until filled
Position Summary
A professional level position within the Information Technology Services Unit of the Grady College of Journalism and Mass Communication. The person filling this position is expected to have a broad knowledge of technical skills to diagnose and resolve issues pertaining to standalone and interconnected systems including hardware, software, peripherals, and network devices. The person in this position may be an IT generalist or an employee with multiple technical specialties such as system administration, network administration, web development, etc.
The candidate filling this position will work closely with and report to the college IT Manager.
Duties/Responsibilities
General Work (50%)
- Install, standardize and troubleshoot desktop systems in a complex office or lab environment using modern operating systems.
- Assist clients with questions regarding Information Technology use and practices, including MS Office, Adobe Creative Cloud and other desktop applications, and various email clients.
- Apply hardware knowledge and basic printer troubleshooting.
- Reserve and maintain the college’s checkout laptops and portable projectors.
- Assist with the management of the college IP addresses, and with imaging and configuration of hardware for deployment.
- Assist with Active Directory management, joining PCs to the domain and some Group Policy configuration.
- Assist in print server administration and in MDT management to ensure the applications repository is updated and maintained.
- Assist other members of the IT staff with various ongoing projects.
AV/Classroom Support (35%)
- General classroom support of A/V maintenance and troubleshooting.
- Serve as the primary point of contact for faculty and staff as they prepare for and conduct special events and presentations.
Move Computer Systems (5%)
- Move computer systems as needed for office relocations.
Document work efforts (5%)
- Keep notes and documentation for work assignments.
Other tasks as assigned (5%)
Minimum Qualifications
High school diploma or equivalent and 2 years of related experience.
Knowledge, Skills, Abilities and/or Competencies
- Excellent communication and organizational skills; collaborates with other IT professionals in the unit to deploy and support networked Windows and MacOS desktop systems for individual users and a lab environment.
- Experience and knowledge of Windows and MacOS for support and configuration, MS Office, Adobe Creative Cloud and other desktop applications such as various email clients.
- Demonstrated ability to work independently and as a member of a small team.
Physical Demands
Sitting for long periods, working with a keyboard, mouse and monitor. Some moving of equipment. Lifting up to 25 pounds.
Application
Required documents: resume/CV, cover letter, and list of references with contact information.
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