University of Idaho
IT Customer Support Specialist
🇺🇸 Moscow, ID
🕑 Full-Time
💰 $22 per Hour
💻 Customer Support
🗓️ October 31st, 2025
Edtech.com's Summary
- Provide frontline troubleshooting for account access, software, hardware, and network issues.
- Create and update knowledge base articles for university and internal use.
- Assist in onboarding and training new IT support staff.
- Follow defined IT processes to resolve incidents and fulfill service requests.
- Maintain accurate and compliant ticket documentation to support collaboration and transparency.
- Help improve IT service efficiency and personal technical knowledge.
- Support manufacturing, administration, and distribution of student ID cards.
- Perform administrative tasks including scheduling, time tracking, and coordination.
- Requires 1+ years of IT help desk or technical support experience and strong communication skills.
- Proficiency with Windows OS, Office 365, VPNs, printers, basic networking, and technical documentation.
- Pay starts at $21.93 per hour, full-time, fiscal year appointment, non-exempt status.
IT Customer Support Specialist Full Description
Posting Number | SP005068P
Position Title | IT Customer Support Specialist
Division/College | Information Technology Services
Department | Customer Experience and Engagement
Location | Moscow
Posting Context Statement | The Office of Information Technology (OIT) has an opening for an IT Customer Support Specialist. This position is a cornerstone of daily service desk operations. This role combines frontline troubleshooting with leadership in knowledge management and internal training. This position reports to the Student Technology Center Manager.
Position Overview | The University of Idaho is seeking a skilled and service-oriented IT Customer Support Specialist to support our campus community. This full-time, in-person position is a primary position at the IT service desk, responsible for delivering high-quality technical support, mentoring part-time staff, maintaining documentation, and coordinating with Tier 2 teams to ensure efficient escalation and resolution processes.
Duties may include: Troubleshooting a wide range of technical issues, including account access, software errors, hardware malfunctions, and connectivity problems Creating and maintaining knowledge base articles for both the University community and internal IT support Assisting in onboarding and training new staff Following defined U of I OIT processes to resolve incidents or fulfill requests for service Maintaining accurate, detailed, and compliant ticket documentation to support team collaboration and service transparency Improving the efficiency and effectiveness of OIT processes, services, and increasing personal job knowledge Assisting in the manufacturing, administration, and distribution of student ID cards Supporting administrative tasks such as scheduling, time tracking, and general coordination to ensure smooth daily operations Other duties as assigned
Unit URL | Join OIT | University of Idaho
Required Education | High School Diploma or equivalent
Required Other | Ability to work occasionally adjusted work hours during peak academic periods and special events
Additional Preferred | Associate’s degree or higher in relevant field Experience supporting IT services in a higher education setting Familiarity with ITIL-based service management practices Experience mentoring or training junior team members Knowledge of common campus systems, Active Directory, or remote support tools Leadership experience Experience working with identity management, ID card production/processing Experience using TeamDynamix or similar IT ticketing platforms Possess a valid driver’s license and meet UI driving requirements
Physical Requirements & Working Conditions | Full-time, in person position located on the University of Idaho campus in Moscow, ID Ability to work in an office setting Ability to occasionally lift, carry and/or otherwise move equipment weighing up to 50 pounds
Degree Requirement | N/A: No degree requirement
Employee Category | Classified
Pay Range | $21.93 +Doe
Type of Appointment | Fiscal Year
FTE | 1
Full Time/Part Time | Full Time
Funding | This position is contingent upon the continuation of work and/or funding.
A visa sponsorship is available for the position listed in this vacancy. | No
Posting Date | 10/29/2025
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants | Position will remain open until a pool of qualified candidates are identified. Applications received on or before November 12, 2025, will receive first consideration.
Please provide a letter of qualifications explaining how you meet each of the required qualifications and any of the preferred qualifications. This is a full-time, in-person position located on the University of Idaho campus in Moscow, ID.
Applicant Resources | https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement | Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement | The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.
- Resume/CV
- List of References
- Letter of Qualification
- * Were you referred to this employment opportunity by a current University of Idaho employee? If so, please provide their name and department.
(Open Ended Question) - * How did you hear about this employment opportunity?
- Academic Careers
- Association of Public and Land Grant Universities (APLU)
- Chronicle
- HigherEd/Academic Impressions
- Higher Ed Jobs
- Idaho Department of Labor/Job Service including Job Central or Idaho Works (Idahoworks.gov)
- Indeed.com
- Inside Higher Ed
- Newspaper
- Other Venue
- Professional Listservs (Ex: NACUBO, AAAE, ISMC, etc.)
- University of Idaho Website
- University of Idaho Daily Register
- University of Idaho Employee
- Word of Mouth
- Militaryjob.com
- DSPSjobs.com
- Higher Education Recruitment Consortium (HERC)
- * The University of Idaho has elected not to sponsor new H1-B visas. No visa sponsorship is available for this position. If hired, can you show proof of authorization to work in the United States?
- Yes
- No
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