Instructional Design

Learning & Development

Higher Ed

K-12

Sales

Customer Success

Product Development

Software Engineering

Academic Advising

Marketing

Fully Remote

All Jobs

Companies
About Post a job
Existing employer? Sign in
edtech.com
Drexel University logo

Drexel University

IT Desktop Support Specialist

🇺🇸 Philadelphia, PA

🕑 Part-Time

💰 TBD

💻 Information Technology

🗓️ October 16th, 2025

Edtech.com's Summary

Drexel is hiring an IT Desktop Support Specialist to provide Tier 2 and Tier 3 technology support for administrative offices at Center City locations including Drexel Medicine Clinics, Research Departments, Labs, and Academic spaces. The specialist manages equipment installations, maintains system security, and supports both Windows and Macintosh platforms through on-site visits and remote access.

Highlights
  • Deliver Tier 2 and Tier 3 on-site technology support for sensitive administrative offices.
  • Support end-user computers and peripherals on Windows and Macintosh platforms using in-person and remote access.
  • Plan, advise, and coordinate equipment installations in administrative and academic offices.
  • Maintain software and equipment inventory and oversee computer and system security.
  • Understand network operations and system relationships to troubleshoot and optimize technology use.
  • Research user needs and document procedures for both immediate and long-term technology solutions.
  • Stay updated on operating system and hardware requirements; evaluate and advise on new technologies.
  • Coordinate with supervisors and communicate regularly with administrative staff about technology services.
  • Requires a minimum of a Bachelor's Degree.
  • Position is part-time, per diem, and non-exempt with compensation based on candidate qualifications and budget.

IT Desktop Support Specialist Full Description

Job Summary
To satisfy desktop IT needs at Center City locations. These locations include Drexel Medicine Clinics, Research Departments, Labs and Academic spaces. On the assigned day on-site, the resource will rotate through the clinics to ensure technology is working as needed.

Essential Functions
  • Provide Tier 2 and Tier 3 level on-site technology support for administrative offices in high-level or sensitive positions
  • Utilize in-person or remote access for end-user computers, peripherals, new technologies, and configurations for Windows and Macintosh platforms 
  • Plan, advise, and coordinate equipment installations in the administration and / or academic offices supported 
  • Oversee inventory of software and equipment )
  • Maintain computer and system security 
  • Understand operation of computer networks and relationships among systems-
  • Identify user needs and independently research procedures for accomplishing tasks, addressing both immediate and long-term technology processes, and document findings 
  • Remain informed and practiced in operating system and hardware requirements and evaluate new technologies, and provide insight into such technologies as they become accepted for use
  • Coordinate closely with supervisor and communicate regularly with administrative staff regarding services and suggestions for implementing them 

Required Qualifications
  • Minimum of a Bachelor's Degree 

Physical Demands
  • Typically sitting at a desk/table
  • Typically standing, walking
  • Lifting demands ≤ 25lbs
  • Lifting demands > 50lbs

Location
  • Center City - Philadelphia, PA

Additional Information
This is a Part-Time per diem position classified as Non-Exempt. The offered pay is based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.
For information about benefits, please review Drexel’s Per Diem/Casual/Temporary Benefit Fact Sheet.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
Additional Required Documents
A review of applicants will begin once a suitable candidate pool is identified.

Similar Jobs

Senior Network Administrator (Cisco IOS Exp REQUIRED, Onsite - MGCCC, MS)

Ellucian

🇺🇸 Gulfport, MS

Integration Specialist (Salesforce & Enterprise Systems)

Teaching Strategies

🇺🇸 Remote - US

IT Support Specialist - College of Fisheries and Ocean Sciences

University of Alaska

🇺🇸 Juneau, AK

Website & Digital Experience Management Specialist

University of Maryland

🇺🇸 College Park, MD

IT Support Specialist

University of Maryland

🇺🇸 College Park, MD