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edtech.com
Illinois State University logo

Illinois State University

I.T. Help Desk Technician

🇺🇸 Normal, IL

🕑 Part-Time

💰 $16 per Hour

💻 Information Technology

🗓️ August 12th, 2025

Edtech.com's Summary

Illinois State University is hiring an I.T. Help Desk Technician. The technician will provide first-level technical support for computing and technology needs within the Division of Student Affairs, handling customer inquiries through phone, email, and face-to-face interactions, while documenting and resolving issues using established procedures.

Highlights
  • Provide first-level IT support for the Division of Student Affairs.
  • Handle phone calls, emails, and in-person technology support requests.
  • Document customer issues and facilitate resolution or escalation per SAIT protocols.
  • Operate within the Student Affairs Information Technology department.
  • Required skills include strong customer service, communication, and IT troubleshooting aptitude.
  • Preferred to have a technical background and ability to quickly learn new systems.
  • Work hours: Monday to Friday, 7:00 am to 6:00 pm, varying with class schedules.
  • Pay rate: $16.00 per hour.
  • Eligible to participate in the University's 403(b) Plan.
  • Must complete a criminal background check and meet employment eligibility requirements.

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