Kiddom
IT Manager
🇺🇸
Hybrid - San Francisco, CA
🕑
Full-Time
💰
$130K - $190K
💻
Information Technology
🗓️
February 8th, 2026
SaaS
SOC 2
Rive
Edtech.com's Summary
Kiddom is hiring an IT Manager to lead and scale the company's internal technology environment. This role manages IT operations including vendor management, technical support, onboarding/offboarding, and security compliance while collaborating with cross-functional teams to support both immediate and strategic IT needs.
Highlights
- Manage employee technology lifecycle from onboarding to offboarding and provide daily IT support.
- Troubleshoot hardware and software issues primarily on Apple (macOS) systems.
- Administer and configure Google Workspace with advanced expertise.
- Improve and manage Mobile Device Management (Kandji) focusing on scalability and best practices.
- Conduct security posture reviews aligning with compliance frameworks such as SOC 2.
- Oversee vendor relationships and internal IT tools including identity management and endpoint management.
- Set and refine IT support standards, processes, and documentation to enhance service quality.
- Implement IT safeguards to balance security and employee usability, maintaining compliance records.
- Experience scaling IT infrastructure from 200 to 1000+ employees with strong knowledge of SAML, SCIM, and OIDC protocols.
- Salary range $130,000 - $190,000 per year, plus meaningful equity and comprehensive benefits including health insurance, flexible vacation, and paid family leave.
IT Manager Full Description
About Kiddom
Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum â resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddomâs high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.
Kiddom is looking for their first IT Manager to lead and scale our internal technology environment as our team continues to grow. This role will be responsible for IT across the company - managing vendors, resolving support tickets, troubleshooting complex technical issues, and ensuring a smooth onboarding and off-boarding of employees. This role will be accountable for results across IT â setting standards, guiding vendors, improving workflows, and stepping in directly when issues require deeper technical expertise or faster resolution. Youâll work closely with People Operations, Business Systems, and Engineering to support both day-to-day needs and long-term growth.
What you'll do...- Employee Technology & Daily Support
- Oversee the systems and processes that support employees throughout their time at Kiddom, from first-day setup through offboarding
- Troubleshoot complex hardware and software issues across Apple (macOS) devices and environments
- Demonstrate deep expertise in Google Workspace Admin, including advanced configuration and management
- Evaluate and improve our Mobile Device Management (Kandji) strategy, with a critical focus on scalability and best practices
- Conduct a comprehensive review of our security posture and align systems with industry best practices and common compliance frameworks (e.g., SOC 2, privacy requirements)
- Partner with cross-functional members to resolve complex technical issues and day-to-day support requests quickly and efficiently
- Serve as a trusted IT partner to employees and leaders, explaining technical decisions in clear, approachable ways
- Support Operations & Service Quality
- Set expectations and standards for how IT support is delivered across the company
- Continuously refine processes, documentation, and tooling to reduce friction and prevent repeat problems and provide meaningful technical contribution
- Tools, Vendors & Asset Oversight
- Manage relationships with external IT providers, ensuring quality, responsiveness, and cost efficiency
- Own the internal IT toolset, including identity management, single sign-on, endpoint management, and automation platforms
- Oversee purchasing, tracking, refresh cycles, and retirement of company-owned devices and equipment
- Compliance & Operational Readiness
- Work closely with Engineering to ensure IT practices support compliance and risk management goals
- Implement safeguards that protect the company while minimizing unnecessary friction for employees
- Maintain clear records and evidence for IT-related controls and procedures
- Building for the Future
- Apply lessons from fast-growing organizations to design IT systems that wonât break at scale
- Anticipate future needs as the company grows in size, geography, and complexity
- Use judgment to decide when structure is necessary and when flexibility better serves the business
- Explore how automation and emerging technologies (including AI-powered support tools) can improve efficiency and user experience
- Ideal experience working at growth companies scaling IT from 200 hundred to over one thousand employees.
- Functional expertise working with various business systems: implementation, configuration, administration.
- SSO expertise: Advanced knowledge of SAML, SCIM, and OIDC protocols. You should be comfortable configuring complex app integrations
- A problem solver with a âno task is too smallâ attitude combined with ability to troubleshoot enterprise level network or system outages
- Strong familiarity with cloud-based productivity tools and modern SaaS environments
- Experience managing employee onboarding/offboarding, device management, and hardware audits
- Working knowledge of key security and privacy compliance frameworks
Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role related ability during the interview process.
What we offer
Full time permanent employees are eligible for the following benefits from their first day of employment:
* Competitive salary
* Meaningful equity
* Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
* One Medical membership (in participating locations)
* Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.
* 10 paid sick days per year (pro rated depending on start date)
* Paid holidays
* Paid bereavement leave
* Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.
* Commuter and FSA plans
Equal Employment Opportunity Policy
Kiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.
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