Edtech.com's Summary

Ohio State University is hiring a IT Service Support Analyst 2 to join the Veterinary Information Systems team in the College of Veterinary Medicine’s administration and grow the department’s Apple support portfolio. The analyst works as a Tier 2 service team member, resolving client computing problems and managing devices with Jamf Pro and Microsoft SCCM. The role also partners with infrastructure and applications staff, administrators, and faculty to design and roll out new technology ideas.

Highlights

Provide Tier 2 service and support for day-to-day operations, with a focus on growing the Apple support portfolio.
Manage patches, updates, and software installations through Jamf Pro and Microsoft SCCM while meeting University security requirements.
Troubleshoot advanced macOS and Windows operating system and application problems.
Apply detailed knowledge of macOS encryption and networking to diagnose peripherals and integrations with enterprise systems.
Monitor system performance and anticipate upgrade needs.
Collaborate with the Infrastructure and Applications Team, administration, and faculty to design and implement new concepts.
Bring a bachelor’s degree or equivalent experience, plus 2 years of relevant work in a multi-platform environment.
Prefer Jamf Pro administration, Microsoft SCCM and CrowdStrike experience, Apple support certifications, and clinical instrument-integration background.
Pay ranges from $26.78 to $34.95 per hour for a 40-hour first-shift, fixed-term position.
Hybrid arrangement with a regular on-site presence and some evening and weekend hours for event support.

IT Service Support Analyst 2 Full Description

Job Title:

IT Service Support Analyst 2

Department:

Veterinary Medicine | College Administration

The Veterinary Information Systems department is seeking a Tier 2 service team member to assist with our day to day operation and increase our Apple support portfolio.

The successful candidate should have a strong background in Apple device management/service/support in addition to the following duties. Identifies, analyzes, and addresses problems using a wide range of analysis and solution strategies. Designs, plans, and develops, or coordinates the development, of client computing needs with a strong emphasis on, but not limited to, Apple products. Utilizes software tools such as Jamf Pro and Microsoft SCCM to manage and implement patches, updates, software installations and comply with University security requirements. Advanced operating system (MacOS and Windows) and application troubleshooting, detailed understanding of encryption and networking in MacOS, the ability to diagnose and troubleshoot peripherals and integration with other business and enterprise systems. Monitors system performance; anticipates needs and upgrades. Collaborates with Infrastructure and Applications Team, Administration and Faculty to design and implement new concepts and ideas. Some evening and weekend hours may be required for event support.

Salary Range: $26.78 - $34.95 per hour; commensurate with experience, internal equity, the unit’s available budget, and the candidate’s qualifications.

This is a hybrid position and will require a regular on-site presence.

Additional Information:

Minimum Education Required:

Bachelor's Level Degree or equivalent combination of education and experience.

Required Qualifications:

Strong communications skills both oral and written; 2 years of relevant experience in a multi-platform environment, excellent working knowledge of Windows and Mac OS.

Desired Qualifications:

Administrator experience with Jamf Pro. Experience with Microsoft SCCM, Crowdstrike. Apple support certifications. Experience in clinical operation setting dealing with instrument integrations and software configurations.

Location:

Veterinary Medical Center (0299)

Position Type:

Term (Fixed Term)

Scheduled Hours:

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Starting day one: Comprehensive benefits.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
Paid time off, including sick and vacation time and 11 holidays.
State retirement plan or an alternative retirement plan, both with generous employer contributions.

Let me find your next job.

Thanks - you're signed up.

IT Service Support Analyst 2

Edtech.com's Summary

IT Service Support Analyst 2 Full Description

Workforce IAM Engineer

Salesforce Administrator

Senior Platform Engineer

Data Engineer

Technology Programs Associate