Edtech.com's Summary

James Madison University Libraries is hiring an IT Analyst - Libraries. This role involves providing and overseeing technical support for library staff and public computing facilities, maintaining, updating, and administering computing services across multiple library locations. The IT Analyst will collaborate on technical planning and support specialized equipment and software within the library system.

Highlights

Provide hardware and software support to library staff and public computing labs at multiple library sites.
Assist with installation, upgrades, repairs, and troubleshooting of Windows and macOS systems.
Create and deploy endpoint images for workstations and support specialized equipment such as 3D printers and tablet labs.
Participate in technical planning and collaborate with library and campus stakeholders.
Expertise required in Windows and macOS operating systems and applications.
Experience with endpoint management tools like Microsoft Active Directory, SCCM, Veralab, and Jamf is preferred.
Strong communication skills and a customer service orientation are essential.
Ability to work independently and as part of a team.
Annual pay range is $57,733 to $62,938.
Employment contingent on successful criminal background check; uses E-Verify for work authorization.

IT Analyst - Libraries Full Description

Working Title:IT Analyst - Libraries

State Role Title: Information Tech Spec II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: JMU Libraries

Department:100113 – Libraries

Pay Rate: Pay Range

Specify Range or Amount:$57,733 - $62,938

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 10/13/2025

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

James Madison University Libraries is accepting applications for an IT Analyst. As a member of the JMU Libraries Technology department, this position will join an established team that provides and oversees technical support for JMU Libraries staff as well as computer labs within Libraries facilities. The successful candidate will contribute to efforts to maintain, update, and administer Libraries computing services.

The Libraries welcomes applicants who can demonstrate a commitment to building equitable and welcoming environments. We are committed to encouraging dialogue, cultivating a sense of belonging, and celebrating a broad range of life experiences and perspectives.

Duties and Responsibilities:

Provides hardware and software support to Libraries staff and public computing facilities in Carrier, Rose, and Music Libraries locations.

Assists staff members with computer-related hardware and software issues.

Upgrades, repairs, and installs computer hardware and software as necessary.

Creates and deploys endpoint images for staff and public workstations.

Participates in computing efforts related to the implementation, maintenance, security, support, and growth of specialized areas of support within the Libraries, including equipment loans, Makery spaces, 3D and thermal printers, scanning equipment, pay-for-print, checkout hardware and software, and mobile device/tablet labs in collaboration with Libraries' departments and stakeholders.

Participates in technical planning efforts with Lead IT Analyst, colleagues in Libraries, and across campus.

Qualifications:

Expertise with hardware and software related to Windows and macOS operating systems.
Broad range of computing knowledge, providing the ability to diagnose and resolve complex technical problems.
Ability to install, configure, and troubleshoot common Windows and Mac software applications.
Ability to work independently and as a team member.
Demonstrated ability to communicate effectively in person and in writing.
Strong dedication to customer service and satisfaction.
Skills in human relations, including tact, diplomacy, and flexibility when working with others.

Additional Considerations:
Demonstrated experience with endpoint management technologies such as Microsoft Active Directory, Microsoft System Center Configuration Manager, Veralab, and Jamf.

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

Original Job Description