Troy University
IT Specialist II
🇺🇸 Troy, AL
🕑 Full-Time
💰 TBD
💻 Information Technology
🗓️ June 26th, 2025
Edtech.com's Summary
Troy University is hiring an IT Specialist II. This role involves providing system and technical support to users, recommending and implementing technology solutions, troubleshooting systems, and automating organizational tasks to enhance user productivity and technology effectiveness.
Highlights
- Provide system and technical support to users in the Information Technology department.
- Recommend and implement systems and technology solutions and improvements.
- Troubleshoot systems and technology issues.
- Automate organizational tasks to improve efficiency.
- Require proficiency in user and license management, including setup, permissions, and roles.
- Experience with configuration changes such as flows, fields, page layouts, dashboards, and reports.
- Bachelor’s degree in Computer Science, Information Technology, or Math required with at least two years of related experience or equivalent.
- Preferred qualification includes project management experience.
- Work standard office hours with some evening and weekend work as needed.
- Position reports to Information Technology department within Financial Affairs and Online Education division.
IT Specialist II Full Description
IT Specialist II
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Posting Details
Position Information
Posting Number | SF1952P
Position Title | IT Specialist II
Position Type | Professional/Salaried
Department | Information Technology - Troy
Division | Financial Affairs and Online Education
Campus | Troy
Work Status | Full-Time (FT)
Temporary | No
Location | Troy - T01
Job Summary | The IT Specialist II position in Information Technology is responsible for providing system and technical support to users; assisting users to maximize technology benefits; recommending and implementing system and technology solutions and improvements; troubleshooting systems and technology; and automating organizational tasks.
Minimum Qualifications | Bachelor’s degree in Computer Science, Information Technology, or Math Minimum of two years of related experience and/or training (OR equivalent combination of education and experience) Demonstrated ability to inventory, support and implement diverse solutions Experience in review of IT efforts for effectiveness Ability to review system specifications for business requirements and identified end-user objectives Experience in all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups Ability to identify and gather requirements from users and stakeholders Experience with configuration changes, including (but not limited to): flow, fields, page layouts, record types, custom settings, dashboards and reports Ability to monitor user adoption Experience with user training and creating training materials Strong written and verbal communication skills Strong attention to detail in a fast-paced environment Strong organizational ability
Preferred Qualifications | Project management experience
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? | No
Work Hours | Standard office hours, with some evening and weekend work required as needed.
List any hazardous conditions or physical demands required by this position | NA
Does this position have supervisory responsibility? | No
Posting Date | 03/11/2025
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants |
Quick Link | https://www.troyuniversityjobs.com/postings/37679
Position Title | IT Specialist II
Position Type | Professional/Salaried
Department | Information Technology - Troy
Division | Financial Affairs and Online Education
Campus | Troy
Work Status | Full-Time (FT)
Temporary | No
Location | Troy - T01
Job Summary | The IT Specialist II position in Information Technology is responsible for providing system and technical support to users; assisting users to maximize technology benefits; recommending and implementing system and technology solutions and improvements; troubleshooting systems and technology; and automating organizational tasks.
Minimum Qualifications | Bachelor’s degree in Computer Science, Information Technology, or Math Minimum of two years of related experience and/or training (OR equivalent combination of education and experience) Demonstrated ability to inventory, support and implement diverse solutions Experience in review of IT efforts for effectiveness Ability to review system specifications for business requirements and identified end-user objectives Experience in all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups Ability to identify and gather requirements from users and stakeholders Experience with configuration changes, including (but not limited to): flow, fields, page layouts, record types, custom settings, dashboards and reports Ability to monitor user adoption Experience with user training and creating training materials Strong written and verbal communication skills Strong attention to detail in a fast-paced environment Strong organizational ability
Preferred Qualifications | Project management experience
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? | No
Work Hours | Standard office hours, with some evening and weekend work required as needed.
List any hazardous conditions or physical demands required by this position | NA
Does this position have supervisory responsibility? | No
Posting Date | 03/11/2025
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants |
Quick Link | https://www.troyuniversityjobs.com/postings/37679
Reference Letters
Reference Letters
Solicit References Through the System? | No
Last Day a Reference Provider Can Submit Reference |
Applicant Special Instructions | Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.
Last Day a Reference Provider Can Submit Reference |
Applicant Special Instructions | Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Troy University employment website (www.troyuniversityjobs.com)
- Chronicle of Higher Education
- Higher Ed Jobs
- Social Media website
- Indeed
- Other employment website (please specify below)
- Employee Referral (please specify below)
- Local newspaper (please specify below)
- Professional journal (please specify below)
- Other source (please specify below)
- Please specify:
(Open Ended Question) - * Regarding your current employment status, please select one of the following:
- Not a current Troy University employee
- Current part-time Troy employee (including adjunct faculty)
- Current full-time Troy employee - initial appraisal period complete
- Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
- * Do you have a Bachelor’s degree in Computer Science, Information Technology, or Math AND a minimum of two years of related experience and/or training, OR equivalent combination of education and experience?
- Yes
- No
Applicant Documents
Required Documents
- Resume
- Cover Letter
- List of References
Optional Documents
- Letter of Reference 1
- Other Document
- Letter of Reference 2
- Unofficial Transcript 1
- Unofficial Transcript 2
- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify.
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify.
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