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Ohio University

IT Support Associate

🇺🇸 Athens, OH

🕑 Full-Time

💰 $17 - $21 per Hour

💻 Information Technology

🗓️ July 25th, 2025

Intune

Edtech.com's Summary

Ohio University is hiring an IT Support Associate responsible for providing first-level technical computing support, troubleshooting, and maintaining multimedia and computer systems. The role involves training staff, performing hardware and software upgrades, ensuring compliance with licensing, and assisting with test plans and technical documentation.

Highlights
  • Provide first-level technical computing support including software, hardware, and operating systems.
  • Train faculty and staff on multimedia equipment.
  • Troubleshoot and resolve operational and technical issues using standard procedures.
  • Set up, maintain, upgrade, and repair multimedia equipment and computer labs.
  • Install operating systems, run diagnostics, and assemble computer peripherals.
  • Monitor software licensing compliance and maintain relevant agreements.
  • Assist with infrastructure configuration, test plan development, and technical documentation.
  • Preferred knowledge of remote support tools and endpoint management solutions (SCCM, JAMF, Intune).
  • Minimum qualifications include a high school diploma or GED with at least 2 years of technology support experience; associate degree preferred.
  • Compensation ranges from $16.84 to $21.48 per hour, with a comprehensive benefits package.