Edtech.com's Summary

The University of Arizona is hiring an IT Support Computing Analyst III. The role sits on the Enterprise Support team within University Information Technology Services, giving faculty, staff, and campus colleagues advanced help with hardware, software, and network problems. The analyst also works with other IT teams to maintain enterprise systems and roll out campus technology projects.

Highlights

Diagnose and resolve complex hardware, software, and network issues for faculty, staff, and designated campus colleagues.
Install, configure, and maintain desktops, laptops, and mobile devices, keeping them current, secure, and optimized.
Support end user technology with enterprise administrative tools including Azure, InTune, JAMF, and Active Directory, in coordination with other IT teams.
Manage software deployment, updates, and licensing, and troubleshoot application and system integration problems.
Monitor and optimize campus network connectivity and keep accurate documentation of inventory, service requests, incidents, and resolutions.
Train faculty, staff, and departmental computing coordinators in the secure use of university technology, and mentor teammates in technical and customer service skills.
Bachelor’s degree or equivalent professional experience plus 5 years of relevant work experience, with experience providing IT support in higher education or an enterprise environment preferred.
Working knowledge of Active Directory, Microsoft 365, endpoint management tools, and networking fundamentals, with experience supporting a mixed Windows and macOS environment.
Ability to lift, carry, and move equipment weighing up to 50 pounds, and to pass a fingerprint criminal background check.
Full-time, 40 hours per week, in person at the Tucson campus with no hybrid or remote option.
Salary range of $59,404 to $74,254 per year.

IT Support Computing Analyst III Full Description

University Information Technology Services (UITS) is the University of Arizona’s central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.

The University of Arizona's Information Technology Services (UITS) invites you to apply to the role of IT Support Computing Analyst III.

The IT Support Analyst III serves as a key member of the Enterprise Support team, providing advanced technical expertise to ensure reliable, secure, and efficient technology services that support the University’s teaching, research, and administrative mission. This position delivers high-level technical assistance to end users, supports enterprise systems, and collaborates with IT partners across campus to implement and maintain institutional technology solutions.

This is an in-person position based at the University of Arizona Tucson Campus and is not eligible for hybrid or remote work.

Visa sponsorship is not available for this position.

Duties & Responsibilities

Provide advanced technical support to faculty, staff, and designated campus colleagues, diagnosing and resolving complex hardware, software, and network issues.
Install, configure, and maintain desktops, laptops, mobile devices, and related technologies, ensuring systems remain current, secure, and optimized.
Manage software deployment, updates, and licensing; troubleshoot software-related issues.
Utilize enterprise administrative tools like Azure, InTune, JAMF, and Active Directory to support end user technologies in coordination with other IT teams.
Coordinate the configuration, installation, and troubleshooting of applications and system integrations.
Perform hardware maintenance, repairs, upgrades, and component replacements as needed.
Monitor, troubleshoot, and optimize campus network connectivity and performance.
Maintain accurate documentation of inventory, service requests, incidents, and resolutions.
Train and guide faculty, staff, and DCCs in the effective and secure use of university technology resources.
Collaborate with IT teams on institution-wide initiatives, such as system upgrades, deployments, and new technology rollouts.
Act as a mentor to fellow teammates in the development of their technical and customer service skills.
Collaborate with support to refer clients to other University resources and train them on the proper use of those resources.
Ability to prioritize multiple, competing tasks while meeting deadlines in a fast-paced service.
Stay current with emerging technologies and recommend solutions that enhance the University’s IT environment.
Perform other duties as assigned.

Knowledge, Skills and Abilities

Working knowledge of Active Directory, Microsoft 365, and endpoint management tools.
Knowledge of networking fundamentals and troubleshooting.
Ability to deliver excellent customer service and effective communication.
Knowledge and experience supporting hardware and software in a mixed Windows and macOS environment.

Physical Requirements

This position requires the ability to lift, carry, and move equipment weighing up to 50 pounds.

Minimum Qualifications

Bachelor's degree or equivalent advanced learning attained through professional level experience required.
5 years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

Experience providing IT support in a higher education or enterprise environment.

Position Details

Full Time, 40 hours per week, 1.0 FTE; FLSA Exempt
Rate of Pay: $59,404 - $74,254 (salary at 1.0 full-time equivalency), Grade 8
Open until filled; resume and cover letter required
Fingerprint criminal background check required (security sensitive due to title or department)

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Equal Opportunity Employer Vets/Disabled

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IT Support Computing Analyst III

Edtech.com's Summary

IT Support Computing Analyst III Full Description

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