Pennsylvania State University
IT Support Specialist- Executive Support Team
🇺🇸 State College, PA
🕑 Full-Time
💰 $51K - $74K
💻 Information Technology
🗓️ October 17th, 2025
Edtech.com's Summary
The Pennsylvania State University is hiring an IT Support Specialist- Executive Support Team to deliver specialized IT support for the Board of Trustees, top university executives, and their staff. The role demands fast, 24/7 technical assistance, including hardware and software troubleshooting, user training, and collaboration with vendors while maintaining trusted customer relationships.
Highlights
- Provide customer service and technical support for hardware and software.
- Diagnose, research, and resolve end-user issues with escalation as needed.
- Train users on new devices and technology; communicate technical information effectively.
- Install, configure, and maintain hardware, software, workstations, and system access.
- Maintain knowledge bases, documentation, and vendor interactions.
- Support applications, mobile devices, and servers, including security policy implementation.
- Track and replace equipment at the end of warranty or lifecycle; maintain inventory.
- Supervise staff including hiring, development, and performance management.
- Proficient with Office 365 and business-related platforms; excellent communication and teamwork skills.
- Associate Degree with 4+ years of relevant experience or equivalent; no certifications required.
- Salary range: $51,000 to $74,000; competitive benefits including medical, dental, vision, retirement plans, paid time off, and a 75% tuition discount.
- Supports Penn State’s executives and Board of Trustees, requires regular campus presence and occasional travel.
IT Support Specialist- Executive Support Team Full Description
APPLICATION INSTRUCTIONS:
- CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
- If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
POSITION SPECIFICS
The Executive Support Team (EST) is currently looking for an IT Support Specialist. The EST provides high-level, focused support for the Board of Trustees, top university executives, and their staff. This role requires rapid response and 24/7 support in a dynamic environment, meeting the technological needs of executives and collaborating with strategic partners and vendors.
The Executive Support Team goes beyond typical IT support, establishing customer relationships built on trust, competence, business understanding, training, and immediate attention to IT needs.
LOCATION
The primary location for the role is State College PA, at the University Park campus and will require regular weekly work on campus. Candidates must live in the local area or be willing to travel to campus as needed at their own expense. Questions related to flexible work arrangements should be directed to the hiring manager during the interview process. Occasional travel to Commonwealth Campuses and to support executive needs will be required.
KEY RESPONSIBILITIES
- Provide customer service and technical support for hardware and software.
- Diagnose, research, and resolve end-user issues; escalate as necessary.
- Communicate technical information to non-technical users; maintain incident communication through resolution.
- Train end-users on new devices and technologies.
- Install, configure, and test hardware and software on new or existing devices.
- Set up and maintain workstations; provide access to applications, systems, and data.
- Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation.
- Document incidents, internal processes, procedures, and training manuals.
- Assist and interact with hardware and software vendors.
- Support applications, mobile devices, and servers; implement security policies and protocols.
- Replace equipment at the end of its warranty or lifecycle.
- Track and maintain hardware and software inventory.
- Supervise staff members, including hiring, development, and performance management.
QUALIFICATIONS
- Strong technical support and problem-solving skills.
- Professional presence and ability to provide personal attention to executives.
- Solid background in training small and large groups.
- Knowledge of Office 365 technologies and other business-related platforms.
- Excellent relationship-building, teaching, verbal, and written communication skills.
- Ability to work in a team setting.
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONSAssociate Degree4+ years of relevant experience; or an equivalent combination of education and experience
acceptedRequired Certifications:None
If you are a skilled IT professional with a passion for providing exceptional support to high-level executives, we encourage you to apply.
BACKGROUND CHECKS/CLEARANCESEmployment with the University will require successful completion of background check(s) in accordance with University policies.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITSThe salary range for this position, including all possible grades, is $51,000.00 - $74,000.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
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