IT Support Specialist III at The University of Texas at Dallas

Edtech.com's Summary

University of Texas at Dallas is hiring an IT Support Specialist III. The role involves troubleshooting and resolving issues with in-room video conferencing equipment, conducting root cause analyses to enhance service, and leading IT stewardship of AV, Teams, and Zoom technology across conference center events. The specialist acts as the primary on-site technician, managing integrated AV devices, and ensuring interoperability between A/V conferencing, networking, and endpoint systems.

Highlights

Resolve failures and malfunctions of video conferencing equipment and software configurations.
Lead coordination of AV, Microsoft Teams, and Zoom technology for conference center events.
Troubleshoot A/V devices such as projectors, microphones, PTX video cameras, digital whiteboards, and audio-conferencing sound processors.
Operate at the intersection of A/V conferencing, networking, and endpoint interoperability.
Maintain knowledge of software and hardware for modern A/V conferencing, focusing on Microsoft Teams.
Required skills include managing AV/VC environments, experience with Teams Management Portal, and basic enterprise networking knowledge.
Must have ability to multitask, conduct diagnostics, and build reports on AV/VC system trends.
Minimum qualifications: Associate’s degree plus four years related experience or equivalent.
Salary range: $58,854 annually, regular full-time position.
Works within Information Technology-Office of the CTO department, supporting senior executive staff and diverse users.

IT Support Specialist III Full Description

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Posting Details

Posting Number	S07164P
Position Title	IT Support Specialist III
Functional Title	Video Conferencing Specialist - TEAMS Support
Department	Information Technology-Office of the CTO
Salary Range	$58,854 Annually
Pay Basis	Monthly
Position Status	Regular full-time
Location	Richardson
Position End Date (if temporary)
Posting Open Date	09/16/2026
Posting Close Date
Open Until Filled	Yes
Desired Start Date	10/12/2026
Job Summary	This position is responsible for resolving issues related to in-room video conferencing equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. The Specialist will coordinate and lead IT stewardship of AV, Teams, and Zoom technology across conference center events. The position is primary on-site technician with the knowledge and skill set to fix 99% of issues in rooms, must have the ability to troubleshoot multimedia room integrated appliances to include, A/V device configuration, projectors, microphones, PTX video camera, digital whiteboards/annotation devices, integrated audio-conferencing digital sound processors, etc. This position will operate at the convergence of a/v conferencing, networking, and endpoint (computers/mobile) interoperability.
Minimum Education and Experience	Associate’s degree and four (4) years of related experience or an equivalent combination of related education and experience may be considered.
Preferred Education and Experience	2 – 3 + years of managing AV VC environments. Must be responsive, efficient, and have excellent customer interaction. Experience with Teams Management Portal. Experience working with Senior Executive Staff. Ability to multitask in fast paced environment. Ability to troubleshoot in the field when needed, and conduct diagnostics to successfully problem-solve. Has a mindset that can help gather data and build reports about the trajectory of the AV/ V C environment Collaborative. Basic knowledge of enterprise networking fundamentals. Knowledge of troubleshooting PC, MAC and Linux common desktop problems.
Other Qualifications	To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
Essential Duties and Responsibilities	Troubleshoot issues related to in-room video conferencing equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. The Specialist will coordinate and lead IT stewardship of AV, Teams, and Zoom technology across conference center events. Stay abreast of software and hardware involved in the management and implementation of modern A/V conferencing equipment with a focus on Microsoft Teams.
Physical Demands and Working Conditions	Remote Work Eligibility Statement Remote Work Not Available
Physical Activities
Working Conditions
Additional Information
Special Instructions Summary
Important Message	1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the *ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator*.

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Human Resources,
800 West Campbell Road, AD3.418
Richardson,
TX 75080-3021

972.883.2221

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IT Support Specialist III

Edtech.com's Summary

IT Support Specialist III Full Description

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