University of Vermont
LCOM IT Support Technician
Edtech.com's Summary
- Provide technical support for faculty, staff, and students in the College of Medicine (COM).
- Support includes Active Directory accounts, operating systems, software, networks, hardware, mobile devices, video conferencing, and audiovisual technology.
- Operate service center functions, addressing walk-in and phone inquiries with follow-up on complex issues.
- Collaborate with system administration and development teams to resolve system or network problems.
- Assist in deploying new technology initiatives and providing end-user training.
- Required qualifications: Bachelor's degree in a related field, 2-3 years of technology support experience, proficiency with Windows platform, MS Office, hardware, and basic networking knowledge.
- Desirable qualification: Ability to troubleshoot and support Mac computers.
- Compensation range: $27.00 - $30.00 per hour.
- Background check is required; probationary period may apply; this position is non-exempt and unionized with UVMSU.
- Department: COM Technology Services; position requires 37.5 hours per week, 12 months per year.
LCOM IT Support Technician Full Description
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The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.
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Finalists for positions at UVM may be subject to a criminal background check.
For classified staff positions, actual hiring pay dependent on current competitor market conditions, comparable campus peer(s) at time of hire, and candidate’s experience level and length.
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| Advertising/Posting Title | LCOM IT Support Technician |
|---|---|
| Posting Summary | Provide a broad range of technical support for COM Users, to include faculty, staff, and students. Support areas include Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. Provide services for the service center, which delivers just-in-time support for walk in and phone in users, and the technical support office.Address complex issues requiring follow up calls, research and outside team support from the Tech support offices. Prioritize identifying and troubleshooting system or network issues and efficiently communicating to the system administration and development teams. Assist in rolling out new technology initiatives and projects and supporting, and training end users in their use. |
| Minimum Qualifications (or equivalent combination of education and experience) | Bachelor’s degree in related field and two to three years’ experience in technology support required. Knowledge of the Windows platform, computer hardware and peripherals required. Proficient with MS Office and other office support applications required. Basic networking knowledge and understanding of a client/server network required. |
| Desirable Qualifications | Ability to troubleshoot and support Mac computers desirable. |
| Anticipated Pay Range | $27.00 - $30.00/hr |
| Other Information | |
| Special Conditions | A probationary period may be required, This position is ineligible for telework due to the essential functions, Background Check required for this position |
| FLSA | Non-Exempt |
| Union Position | Yes, UVMSU |
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
| Job Location | Burlington, Vermont, United States |
|---|---|
| Job Open Date | 09/16/2026 |
| Job Close Date (Jobs close at 11:59 PM EST.) | |
| Open Until Filled | No |
The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.
| Position Title | Technology Support OC4 N |
|---|---|
| Posting Number | S6294PO |
| Department | COM Technology Services/55006 |
| Position Number | 00022138 |
| Percent of Full-Time | 1.0 |
| Standard Hours at 1.0 FTE | 37.5 |
| Term (months per year) | 12 |
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