New York University
IT Support Technician I
🇺🇸 Hybrid - New York, NY
🕑 Full-Time
💰 $36 per Hour
💻 Information Technology
🗓️ October 19th, 2025
Edtech.com's Summary
- Provide PC hardware and software support for a lab or department.
- Troubleshoot and repair hardware and software problems.
- Set up, configure, and maintain computers to operational standards.
- Operate Windows and OSX operating systems and basic office equipment.
- Work independently and as part of a team, showing initiative.
- Required education: High School diploma or equivalent with some technical training.
- Preferred education: Relevant technical background and/or certification.
- Required experience: 1 to 2 years in related technical support and customer service.
- Preferred experience: Support experience in a high volume environment.
- Hourly rate: $35.958 as per NYC's Pay Transparency Act and union contracts.
IT Support Technician I Full Description
Position Summary:
Provide basic PC hardware and software support for a lab or department. Ensure that PCs are maintained and operating effectively and that employees, faculty and/or students have the technological support needed to complete their work. Set up and configure PCs, load software and ensure that the computer is operating to standards. Troubleshoot hardware and software problems and perform basic maintenance and repair of parts and equipment. SHIFT: 7am-3pm, Monday through Friday
Qualifications:
Required Education:
High School diploma or equivalent and some relevant technical training.
Preferred Education:
Relevant technical background and/or certification.
Required Experience:
1 to 2 years of related experience. Experience providing customer support.
Preferred Experience:
Experience providing related technical support in a high volume environment.
Required Skills, Knowledge and Abilities:
Knowledge of and ability to operate Windows and OSX Operating Systems. Ability to operate basic office equipment. Ability to work both independently and in a group setting. Ability to take initiative.
Additional Information:
In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $35.958. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
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