USF Credit Union
Jr. Learning and Development Instructional Designer
ADDIE
LMS
Storyline
Edtech.com's Summary
USF Federal Credit Union is hiring a Junior Learning and Development Instructional Designer. The role involves designing and delivering engaging learning experiences to support compliance, member service, product knowledge, and operational efficiency while collaborating with subject matter experts and utilizing instructional design models and eLearning tools.
Highlights
- Design and develop eLearning, instructor-led, virtual, and microlearning training aligned with regulatory requirements.
- Partner with subject matter experts in banking, lending, compliance, and operations to define training goals.
- Use tools such as Articulate Storyline, Rise, Adobe Captivate, and LMS platforms.
- Evaluate training effectiveness through metrics and feedback.
- Support onboarding, upskilling, and leadership development initiatives.
- Bachelor’s degree in Instructional Design, Education, Organizational Development, or related field required.
- Knowledge of adult learning theories, instructional design, and credit union banking products and compliance.
- Proficiency in Microsoft Office (PowerPoint, Word, Outlook, Teams).
- Functional knowledge of Bank Secrecy Act and other federal laws related to compliance.
- Full-time, non-exempt position with benefits including competitive pay, 401k matching, tuition reimbursement, and medical plans.
Jr. Learning and Development Instructional Designer Full Description
Jr. Learning and Development Instructional Designer
Full Time
Clerical
Temple Terrace, FL, US
Position Summary:
The Junior Instructional Designer is responsible for designing and delivering engaging learning experiences that support compliance requirements, member service excellence, product knowledge, and operational efficiency across the credit union. This entry-level role contributes to the Learning and Development function by supporting financial education initiatives and employee development through effective instructional design practices.
Essential Functions Include:
- Partner with subject matter experts (SMEs) in retail banking, lending, compliance, and operations to assess learning needs and define instructional goals.
- Design and develop learning solutions including eLearning, instructor-led training (ILT), virtual ILT (vILT), microlearning, and performance support tools.
- Ensure training aligns with regulatory requirements (e.g., BSA/AML, Fair Lending, CFPB guidelines) and internal policies.
- Use instructional design models (e.g., ADDIE) to create effective, learner-centered content.
- Leverage tools such as Articulate Storyline, Rise, Adobe Captivate, and LMS platforms to build and deploy training.
- Evaluate training effectiveness using metrics and feedback to continuously improve learning programs.
- Support onboarding, upskilling, and leadership development initiatives across the organization.
- Other duties as assigned.
Reports to:
L&D Business Partner
Required Education and Experience:
- Bachelor’s degree in Instructional Design, Education, Organizational Development, or related field.
Additional Skills:
- Fundamental understanding of adult learning theory, instructional design principles, and digital learning trends.
- Experience with LMS administration a plus.
- Excellent communication including grammar proficiency, collaboration, and project management skills.
- Fluent in the following Microsoft Office applications: PowerPoint, Word, Outlook, Teams
- Familiarity with credit union/banking products, services, and compliance requirements.
- Experience designing training for frontline staff, contact centers, or back-office operations.
- Strong attention to detail for compliance and accuracy.
- Ability to lead meetings with confidence.
- Ability to select appropriate training interventions that address specific training needs, performance gaps and audiences.
- Ability to participate in multiple projects simultaneously and meet deadlines.
- Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
Work Environment:
Hybrid schedule reporting into an office at least two times per week. This position may require more in-office presence as need arises.
Physical Requirements:
Sitting frequently, walking occasionally, use of hands frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to life, carry, push, pull, or move objects.
Position Type/Expected Hours of Work:
Full-Time/40 hours per week
Classification:
Non-Exempt
When joining USF Federal Credit Union, you can expect to work for a company that:
- Strives to be the most influential partner in our Members’ financial journey.
- Has been recognized with awards such as the Sterling Governor’s Award for Excellence and League of Southern Credit Unions & Affiliates Credit Union of the Year.
- Has a culture of engagement, growth, process improvement and community volunteerism.
- Received the Top Places to Work award for 2024 & 2025 in Financial Industries.
What’s in it for you:
- Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts
- 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off.
- Medical, Dental and vision plans with FSA option. (Employee Only Premiums for Dental and Vision are 100% Credit Union covered).
- 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance
- Employee Assistance Program
- Undergraduate and Graduate Tuition Reimbursement
- In-depth New Employee Orientation showcasing Credit Union Values and Vision
- A Think Big culture dedicated to performance excellence and continual growth
About Us:
For 65 years, USF FCU has experienced rapid growth and is dedicated to delivering financial solutions to improve our members’ lives. Our success is thrilling, but our core values of excellence, passion, innovation, community, and collaboration mean our relationships with our members and our employees will always be our top priority! We have grown to over 73,000 members and $1.1 billion in assets, robust online and mobile banking, 9 branch locations and thousands of shared branches and fee-free ATMs nationwide.
Our vision is to be the most influential partner in each member’s financial journey.
Our mission is to deliver financial solutions to improve members’ lives.
Please note this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities and activities may change at any time with or without notice.
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