Edtech.com's Summary

The Travel Corporation (TTC) is hiring a Junior Instructional Designer/eLearning Designer responsible for creating engaging training modules for TTC's Contact Centre and business teams. The role involves developing content, managing the Learning Management System (LMS), and collaborating with subject matter experts to enhance learning outcomes using tools like Articulate and Litmos.

Highlights

Develop competency-based training materials using tools such as Captivate, Articulate, and Flash.
Manage and update LMS content, ensuring functionality and smooth user experience.
Collaborate with business leaders and SMEs to support learning objectives.
Promote online content adoption through virtual classrooms and web conferencing.
Utilize Articulate 360, Storyline, Litmos, and familiarity with SCORM standards.
Preferred skills include HTML5, Illustrator, Photoshop, gamification, and motion design.
Minimum 2 years eLearning development experience and 1 year virtual contact center training experience preferred.
Strong communication skills to build relationships across organizational levels.
Salary range: $68,640 - $70,000.
Requires sitting, standing, walking, and occasional lifting up to 50 lbs.

Junior Instructional Designer/eLearning Designer Full Description

Junior Instructional Designer/eLearning Designer
Fully Remote • TTC Tour Brands - Fully Remote • Contact Centre

Job Type

Full-time

Description

ABOUT US

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.

OUR VALUES

• Driven by service

• An inherent passion for travel

• Commitment to our customers and to our people

• Commitment to social responsibility and our 5-year sustainability strategy

POSITION SUMMARY

As a part of the Training and Development team, the Junior Instructional Designer / eLearning Designer will create engaging, instructive, and sustainable training modules for the TTC Contact Centre and supporting business teams. Delivering on Learning Management Systems (LMS), such as Articulate and Litmos, this role will employ best practices in eLearning to achieve training outcomes, and end user understanding.

KEY RESPONSIBILITIES

Develop content-specific, competency-based training materials using rapid eLearning authoring tools such as Captivate, Articulate, and Flash, delivering interactive web-based training products
Apply knowledge of current LMS industry trends and best practices, to ensure learners engage with content.
Consult with key business leaders and Subject Matter Experts (SMEs) to develop comprehensive understanding of and support the learning objectives.
Translate design requirements into functional learning modules.
Upload and make available eLearning materials for SME and End-User viewing on LMS.
Fully test and troubleshoot eLearning courses on the LMS to ensure the best user experience.
Use commercial content development software.
Working collaboratively with the rest of the L&D team you will support the design and build of online training courses across the Group.
Manage and develop the existing LMS including training records.
Actively promote online content to increase adoption including the use of virtual classrooms and web conferencing.
Manage and complete projects within a specified timeline while prioritizing and working on multiple projects simultaneously.
Keep current on changes to the LMS.

Requirements

KEY INDIVIDUAL TRAITS AND COMPETENCIES

TTC PILLARS = Ownership, Urgency and Excellence
Organization: You receive information, ideas, and direction from many sources, and will develop a method of managing and retrieving that information efficiently.
Curiosity: You will continuously seek to understand existing practices and look for opportunities to improve.
Integrity: Your work ethos includes honesty, reliability and fairness, and you demonstrate these qualities regardless of the circumstances surrounding you.
Independent – you are self-driven, can identify needs and create goals with limited supervision.
Balanced: You have the ability to maintain focus while prioritizing a multitude of tasks.
Technology: You are willing to learn new software programs and welcome the advancements which technology brings to us.

YOUR EXPERIENCE AND EXPERTISE

Expert knowledge of Articulate 360, Storyline and Litmos.
2+ years’ experience developing and corporate e-Learning.
1+ year training experience in virtual contact center environment preferred.
High degree of comfort in a collaborative, rapidly changing environment.
Ability to communicate effectively and professionally (both verbal and written) with all levels of management, and to build strong and sustainable business relationships throughout the organization.
Best practices and in-depth understanding of eLearning technology issues.
Proficiency in HTML 5, Illustrator and Photoshop, preferred.
Familiarity with SCORM standards and multimedia formats used in eLearning development.
Experience applying gamification and motion design principles to enhance learner engagement.
Experience designing with multimodal training methods to support diverse learning styles.

OTHER

Sitting, standing, walking, and some lifting (up to 50 lbs.)

Salary Description

$68,640 - $70,000

Original Job Description

Junior Instructional Designer/eLearning Designer
Fully Remote • TTC Tour Brands - Fully Remote • Contact Centre

Job Type

Full-time

Description

ABOUT US

OUR VALUES

• Driven by service

• An inherent passion for travel

• Commitment to our customers and to our people

• Commitment to social responsibility and our 5-year sustainability strategy

POSITION SUMMARY

KEY RESPONSIBILITIES

Develop content-specific, competency-based training materials using rapid eLearning authoring tools such as Captivate, Articulate, and Flash, delivering interactive web-based training products
Apply knowledge of current LMS industry trends and best practices, to ensure learners engage with content.
Consult with key business leaders and Subject Matter Experts (SMEs) to develop comprehensive understanding of and support the learning objectives.
Translate design requirements into functional learning modules.
Upload and make available eLearning materials for SME and End-User viewing on LMS.
Fully test and troubleshoot eLearning courses on the LMS to ensure the best user experience.
Use commercial content development software.
Working collaboratively with the rest of the L&D team you will support the design and build of online training courses across the Group.
Manage and develop the existing LMS including training records.
Actively promote online content to increase adoption including the use of virtual classrooms and web conferencing.
Manage and complete projects within a specified timeline while prioritizing and working on multiple projects simultaneously.
Keep current on changes to the LMS.

Requirements

KEY INDIVIDUAL TRAITS AND COMPETENCIES

TTC PILLARS = Ownership, Urgency and Excellence
Organization: You receive information, ideas, and direction from many sources, and will develop a method of managing and retrieving that information efficiently.
Curiosity: You will continuously seek to understand existing practices and look for opportunities to improve.
Integrity: Your work ethos includes honesty, reliability and fairness, and you demonstrate these qualities regardless of the circumstances surrounding you.
Independent – you are self-driven, can identify needs and create goals with limited supervision.
Balanced: You have the ability to maintain focus while prioritizing a multitude of tasks.
Technology: You are willing to learn new software programs and welcome the advancements which technology brings to us.

YOUR EXPERIENCE AND EXPERTISE

Expert knowledge of Articulate 360, Storyline and Litmos.
2+ years’ experience developing and corporate e-Learning.
1+ year training experience in virtual contact center environment preferred.
High degree of comfort in a collaborative, rapidly changing environment.
Ability to communicate effectively and professionally (both verbal and written) with all levels of management, and to build strong and sustainable business relationships throughout the organization.
Best practices and in-depth understanding of eLearning technology issues.
Proficiency in HTML 5, Illustrator and Photoshop, preferred.
Familiarity with SCORM standards and multimedia formats used in eLearning development.
Experience applying gamification and motion design principles to enhance learner engagement.
Experience designing with multimodal training methods to support diverse learning styles.

OTHER

Sitting, standing, walking, and some lifting (up to 50 lbs.)

Salary Description

$68,640 - $70,000

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