Troy University
Junior Systems & Security Administrator
Edtech.com's Summary
Troy University is hiring a Junior Systems & Security Administrator. This role manages the Office 365 environment, provides technical support, and assists with cybersecurity operations including incident response and vulnerability management. The position focuses on maintaining system integrity, security monitoring, and improving operational efficiency through innovative solutions.
Highlights
- Administer and maintain Microsoft Office 365 environment including Exchange Online and email security tools.
- Respond to helpdesk ticket requests and provide end-user support for hardware, software, networking, and security issues.
- Perform daily system monitoring, security log reviews, and routine vulnerability scans.
- Assist with cybersecurity activities such as threat monitoring, incident response, and security policy enforcement.
- Support maintenance of security platforms including endpoint protection, multi-factor authentication, and identity management.
- Maintain technical documentation, security procedures, and participate in security awareness programs.
- Minimum qualifications: Bachelor's degree in IT-related field or two years of related experience; helpdesk/customer service background; experience supporting end-user email software.
- Preferred qualification: Office 365 administration experience.
- Full-time position within the Information Technology department, Finance and Administration division.
- Requires participation in on-call rotation for after-hours support and incident response.
Junior Systems & Security Administrator Full Description
Junior Systems & Security Administrator
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Position Information
Posting Number | SF2556P
Position Title | Junior Systems & Security Administrator
Position Type | Professional/Salaried
Department | Information Technology - Troy
Division | Finance and Administration
Campus | Troy
Work Status | Full-Time (FT)
Temporary | No
Location | Troy - T01
Job Summary
The Junior Systems & Security Administrator position within Information Technology is responsible for administration, maintenance, and security support of the organization’s technology environment. This position manages the Office 365 environment; responds to helpdesk ticket requests; performs email account administration, password resets, and email client/webmail troubleshooting; manages email distribution lists; maintains Office 365 security tools for incoming and outgoing email protection; and assists with cybersecurity operations, monitoring, and incident response activities.The position supports the protection, availability, and reliability of enterprise systems while assisting with security initiatives, vulnerability management, and operational improvements. Additional responsibilities include: Research, evaluate, and recommend innovative, efficient, and where possible automated approaches for system administration and cybersecurity tasks. Identify solutions that improve security, streamline operations, and provide economies of scale. Perform daily system monitoring, verifying the integrity and availability of hardware (virtual and onsite), server resources, applications, cloud services, security tools, and critical business processes. Review system, application, and security logs and verify completion of scheduled tasks such as backups, updates, and data exchanges. Assist with cybersecurity monitoring activities, including reviewing security alerts, investigating suspicious activity, identifying potential threats, and escalating security incidents according to established procedures. Support the administration and maintenance of security platforms, including email security controls, endpoint protection tools, multi-factor authentication systems, identity management solutions, and other cybersecurity technologies. Perform routine security reviews, including vulnerability scanning, patch compliance monitoring, access reviews, and remediation tracking in coordination with senior IT and security personnel. Assist with incident response activities by collecting relevant information, documenting findings, assisting with containment and recovery efforts, and maintaining accurate incident records. Create, modify, and remove user accounts and permissions according to approved requests and security policies. Assist with access control reviews to ensure appropriate user privileges are maintained. Provide technical support to users and departments by responding to requests, investigating issues, troubleshooting hardware, software, networking, account, and security-related problems, and providing timely resolutions. Administer and support the Microsoft Office 365 environment, including Exchange Online, security and compliance features, email protection tools, user management, and related cloud services. Assist with email security operations, including monitoring phishing reports, analyzing suspicious messages, managing security policies, and supporting user awareness efforts. Maintain operational, security, configuration, and troubleshooting documentation. Develop and update technical procedures, knowledge base articles, and security-related documentation. Participate in security awareness initiatives, including assisting with phishing simulations, user education, and communication of cybersecurity best practices. Perform periodic performance, security, and operational reporting to support capacity planning, risk management, compliance requirements, and continuous improvement efforts. Assist with audits, security assessments, and compliance activities by gathering documentation, reviewing controls, and supporting remediation efforts. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; obtaining relevant certifications; establishing professional networks; benchmarking industry best practices; and participating in professional organizations. Participate in an on-call rotation and provide after-hours support as required, including responding to critical system availability and security events. Perform other duties as assigned.
Minimum Qualifications
1. Bachelor’s degree in Information Technology related field, OR a minimum of two years of related work experience
2. Helpdesk or customer service experience
3. Experience working with and providing support to end-users
4. Technical experience with configuring and supporting end-user email software, including mobile devices
5. Experience troubleshooting complex technical issues and working with professional support engineers
Preferred Qualifications
1. Office 365 administration experience
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? | No
Work Hours | - Monday through Friday, 8am-5pm
- Additional hours as needed
- Position is on-call 24/7
List any hazardous conditions or physical demands required by this position | N/A
Does this position have supervisory responsibility? | No
Posting Date | 07/13/2026
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants |
Quick Link | https://www.troyuniversityjobs.com/postings/47787
Position Title | Junior Systems & Security Administrator
Position Type | Professional/Salaried
Department | Information Technology - Troy
Division | Finance and Administration
Campus | Troy
Work Status | Full-Time (FT)
Temporary | No
Location | Troy - T01
Job Summary
The Junior Systems & Security Administrator position within Information Technology is responsible for administration, maintenance, and security support of the organization’s technology environment. This position manages the Office 365 environment; responds to helpdesk ticket requests; performs email account administration, password resets, and email client/webmail troubleshooting; manages email distribution lists; maintains Office 365 security tools for incoming and outgoing email protection; and assists with cybersecurity operations, monitoring, and incident response activities.The position supports the protection, availability, and reliability of enterprise systems while assisting with security initiatives, vulnerability management, and operational improvements. Additional responsibilities include: Research, evaluate, and recommend innovative, efficient, and where possible automated approaches for system administration and cybersecurity tasks. Identify solutions that improve security, streamline operations, and provide economies of scale. Perform daily system monitoring, verifying the integrity and availability of hardware (virtual and onsite), server resources, applications, cloud services, security tools, and critical business processes. Review system, application, and security logs and verify completion of scheduled tasks such as backups, updates, and data exchanges. Assist with cybersecurity monitoring activities, including reviewing security alerts, investigating suspicious activity, identifying potential threats, and escalating security incidents according to established procedures. Support the administration and maintenance of security platforms, including email security controls, endpoint protection tools, multi-factor authentication systems, identity management solutions, and other cybersecurity technologies. Perform routine security reviews, including vulnerability scanning, patch compliance monitoring, access reviews, and remediation tracking in coordination with senior IT and security personnel. Assist with incident response activities by collecting relevant information, documenting findings, assisting with containment and recovery efforts, and maintaining accurate incident records. Create, modify, and remove user accounts and permissions according to approved requests and security policies. Assist with access control reviews to ensure appropriate user privileges are maintained. Provide technical support to users and departments by responding to requests, investigating issues, troubleshooting hardware, software, networking, account, and security-related problems, and providing timely resolutions. Administer and support the Microsoft Office 365 environment, including Exchange Online, security and compliance features, email protection tools, user management, and related cloud services. Assist with email security operations, including monitoring phishing reports, analyzing suspicious messages, managing security policies, and supporting user awareness efforts. Maintain operational, security, configuration, and troubleshooting documentation. Develop and update technical procedures, knowledge base articles, and security-related documentation. Participate in security awareness initiatives, including assisting with phishing simulations, user education, and communication of cybersecurity best practices. Perform periodic performance, security, and operational reporting to support capacity planning, risk management, compliance requirements, and continuous improvement efforts. Assist with audits, security assessments, and compliance activities by gathering documentation, reviewing controls, and supporting remediation efforts. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; obtaining relevant certifications; establishing professional networks; benchmarking industry best practices; and participating in professional organizations. Participate in an on-call rotation and provide after-hours support as required, including responding to critical system availability and security events. Perform other duties as assigned.
Minimum Qualifications
1. Bachelor’s degree in Information Technology related field, OR a minimum of two years of related work experience
2. Helpdesk or customer service experience
3. Experience working with and providing support to end-users
4. Technical experience with configuring and supporting end-user email software, including mobile devices
5. Experience troubleshooting complex technical issues and working with professional support engineers
Preferred Qualifications
1. Office 365 administration experience
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? | No
Work Hours | - Monday through Friday, 8am-5pm
- Additional hours as needed
- Position is on-call 24/7
List any hazardous conditions or physical demands required by this position | N/A
Does this position have supervisory responsibility? | No
Posting Date | 07/13/2026
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants |
Quick Link | https://www.troyuniversityjobs.com/postings/47787
Reference Letters
Solicit References Through the System? | No
Last Day a Reference Provider Can Submit Reference |
Applicant Special Instructions | Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [email protected].
Last Day a Reference Provider Can Submit Reference |
Applicant Special Instructions | Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [email protected].
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Troy University employment website (www.troyuniversityjobs.com)
- Chronicle of Higher Education
- Higher Ed Jobs
- Social Media website
- Indeed
- Other employment website (please specify below)
- Employee Referral (please specify below)
- Local newspaper (please specify below)
- Professional journal (please specify below)
- Other source (please specify below)
- Please specify:
(Open Ended Question) - * Regarding your current employment status, please select one of the following:
- Not a current Troy University employee
- Current part-time Troy employee (including adjunct faculty)
- Current full-time Troy employee - initial appraisal period complete
- Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
- * Do you have a Bachelor’s degree in Information Technology related field, OR a minimum of two years of related work experience?
- Yes
- No
Applicant Documents
Required Documents
- Resume
- Cover Letter
- List of References
Optional Documents
- Other Document
- Unofficial Transcript 1
- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify.
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify.
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