Instructional Design

Learning & Development

Higher Ed

K-12

Sales

Customer Success

Product Development

Software Engineering

Academic Advising

Marketing

Fully Remote

All Jobs

Companies
About Post a job
Existing employer? Sign in
edtech.com
University of North Carolina at Chapel Hill logo

University of North Carolina at Chapel Hill

Lead Customer Service Associate

🇺🇸 Hybrid - NC

🕑 Temporary

💰 $20 per Hour

💻 Customer Support

🗓️ July 10th, 2025

Edtech.com's Summary

The University of North Carolina at Chapel Hill is hiring a Lead Customer Service Associate. This role involves receiving and processing service requests for Facilities Services, ensuring proper funding, prioritization, and assignment. The Lead Associate also provides on-site leadership, training to Customer Service Associates, coordinates daily routines, monitors safety, and acts as a liaison with campus customers.

Highlights
  • Receives and prioritizes service requests via phone, email, or online.
  • Uses the AiM work management system to screen, triage, and process requests.
  • Leads and trains Customer Service Associates and coordinates their daily work.
  • Monitors workplace safety within the Customer Service team.
  • Serves as a liaison to campus customers alongside the Asset Manager.
  • Requires proficiency with work management systems, especially AiM.
  • High school diploma or equivalency required.
  • Must be able to move objects up to 50 lbs, with or without accommodation.
  • Position type: Full-Time Temporary Staff for up to 11 months.
  • Compensation: $20.00 per hour.

Similar Jobs

Academic Services Manager

Regent University

🇺🇸 Virginia Beach, VA

Customer Support Lead, IdahoSTARS

University of Idaho

🇺🇸 Remote - US

Manager, Customer Service and Quality Assurance

Rutgers University

🇺🇸 New Brunswick, NJ

Sr Customer Support Specialist

Ascend Learning

🇺🇸 Hybrid - Leawood, KS

Global Support Specialist

Anthology

🇺🇸 Remote - US